The BBQ Shop

Such a great company. Bought multiple units off them and they couldn’t have been more helpful from start to finish.Matt was fantastic keeping me up to date on delivery. Delivery guys who came to build my bbq and smoker were so friendly,Could not recommend this company more!

Bought a Napoleon Rogue gas BBQ from here just before the first COVID lockdown. They assembled and delivered directly to our garden patio just in time. Been an absolute godsend! All the guys at The BBQ Shop are really friendly and helpful, and did a great job helping us choose the right BBQ for us. Would definitely recommend!

A very positive experienceGood level of service from staff in the store whilst I was browsing for a new BBQ.Very good when I called the next day with some final questions. Ordered online, specified date and period of day for delivery and all honoured without fuss.Delivery men were brilliant - polite and helpful and brought the package round the back again without fuss.Overall, a very positive experience.Note: Parking is in Manor Way, a side road next to the store.

Loved this BBQ shop. Had the most difficult time finding someone to install an outdoor natural gas line in the UK (very common in Canada) and The BBQ Shop delivered. Michael was a genuine customer rep who assisted with the purchase of the Napoleon Prestige natural gas BBQ (an incredible range!) and then Roland (gas engineer) came over to install everything. Works like a charm and I continue to receive compliments from guests.Special shout out to ROLAND! He came over to install the gas line in a rush, to prepare the grill ahead of my relatives visiting from Canada. Poor guy had 4 seasons in one day and persevered through the rain, sun, wind, blue skies, downpour, etc to install it in time for dinner. Incredible work, focus on safety, attention to aesthetics, and commitment to completing the task despite the weather on the day.Can’t recommend The BBQ Shop enough!

We decided to buy a new Gas BBQ for the summer after we sold our old Napoleon Prestige Pro 500 after many, many years of use when we moved house. We firstly looked around online and compared various BBQ manufacturers, Whistler, Bull, Weber etc. but decided to stay with the Canadian Company Napoleon simply due to the great experiences we had in the past. We were initially looking to replace the 500 for another, but we decided to upgrade to the larger 665. I contacted various online companies per email after the first online Google search because we had various questions regarding connections, gas bottle sizes, Cart sizes etc.The Gas Centre & The BBQ Shop was extremely quick to respond and suggested that they phone me and go through all my questions as it would be quicker, and they could answer any other additional queries we had. Spoke to a great guy called Matt who steered us through the various options and answered all our queries.We contacted Matt several further times and he always answered quickly, politely and with great knowledge on the BBQ´s they where offering. We decided to buy the Napoleon Prestige Pro 665 with other additional items. The ordering process was easy, and the confirmation email came instantly. We were regularly updated about our order and the delivery date was agreed and held. The only downside was the delivery company as we were expecting a smaller Van which could have driven onto our drive so we could off-load onto the paving, but it was a large Lorry, so we struggled to push the hand-held pallet truck through the gravel.Unpacking was a breeze, and the BBQ has been built-up and is waiting for the Summer to begin.We cannot thank Mark and his team highly enough for steering us through this process. The BBQ Shop is a highly recommend supplier, great product knowledge, courteous and polite.....stress free shopping.

The BBQ Centre has its own large car park behind it. Park and enter through the rear door to the sales desk at the back of the showroom.Always friendly helpful and informative staff, and they are happy to carry gas bottles to and from your car!+ They have a very wide range of BBQ's from various manufacturers for a wide range of budgets, plus all the accessories you could ever need!They do Demonstrations as well! My only link to the business is as a happy customer!

Excellent service - my order of Big Green Egg products was delivered the very next day. Company has also opened a brand new Big Green Egg Showroom - it is excellent and well worth a visit! I also ordered a Cookery School Masterclass voucher for my husband - the Cookery School facility is planned to open up early 2024 - and look forward to many more tasty meals on my Big Green Egg!

What a fantastic Company. I purchased a product from them a couple of months ago. Sadly, due to no fault of theirs, the product was faulty. Since then they have provided a top level of customer service and gone above and beyond to help and support us as a customer.To the team at The Bbq Shop, Thank you.I will certainly use them again in the future and would highly recommend them.

The BBQ shop promptly addressed my inquiry about the missing Napoleon 365 panel from my delivery. Lianne from their helpdesk informed me that the American model is the only one that includes all 4 panels, despite the picture on their website displaying the American Model.As a gesture of apology, the BBQ shop went above and beyond by sending me some incredible accessories. I must emphasize that the missing panel was not the BBQ shop's fault, but their exceptional generosity truly exceeded my expectations.

Had a hard-to-find spare part for my bbq. Opened one up and made sure it was the right size, gave me advice on fitting. Very friendly, great service. Lots of parking behind the store.