Biscot Mill Veterinary Centre

The vet was very good listening to us an understanding how are dog was very anxious an let me give him his Kennel cough vaccine. Recommended some good things too.

Not had a good time with vet over grass seed incident with dog. Could not get to get into see vet on day it happened saying they did not have space. I phone around other vet but they could not see me. I asked if I should use emergency vet service I was told to wait until tomorrow which I did anxiously. I went next day Saturday with dog but because they were so busy they could not get it out because they did not have time to do it so had to go to emergency vet anyway. Bad advice given to wait and I could have relieve my dog suffering by going the night before. I expected some help and got none and still had to pay for the visit.

I am really disappointed in the service I have had recently. I have used this vet for over 20 years and it has gone downhill since David left. The appointments are rushed. The reception team do not seem to know anything and just hang up or say they will call you back and they never do. The appointment costs are higher than any vets in the local area and for the cost the service is extremely unprofessional. I would not revisit or recommend

One of your vet let run away cat by the open window behind the treatment room. Also was rude and unprofessional and aggressively kick out the cat owners from your practice. It’s disgusting what you did today. And you should be ashamed because vet should be helping animals. Absolutely disgusting behaviour. Definitely not recommended

My cat has pododermatitis. We had a video call and a consultant agreed that it's pododermatitis. Today I called to speak with the vet, review the video and get a prescription. Guess what? The vets are busy, they can put me on call return" list but no one knows what day and what time I will be contacted! I asked if they can book me for face-to-face appointment. All they offered me was midday appointment. I explained that I work and can not bring my cat midday and was advised to call at 08:30 in the morning to find out what appointments are available on a day. I explained once more that my working day begins at 08:00 and finishes at 15:45. The receptionists said they have no evening appointments and I should call at 08:30. It was like a bad case of Groundhog Day! OK

Their proficiency in miscommunication is particularly notable, particularly among the reception staff. They requested payment for a check-up, asserting that it wasn't covered by my insurance, despite failing to provide this payment information when scheduling the appointment. It has now come to light that the appointment is actually with a nurse, which I was not informed of initially. Presently, the reception staff appear to be attempting to conceal their error. Upon reviewing my insurance coverage, I've discovered that the service is indeed covered. This marks the third instance of their attempts to obscure the truth. In hindsight, I regret seeking their services after the second occurrence.

I have used Biscot Mill Vets for many years, even when it was David Normans. Over the years they have treated my dog, my 3 cats and my daughters rabbit expertly and I will continue to use them for as long as I am lucky enough to have furry family members.I highly recommend Biscot Mill Vets for delivering excellent service at a reasonable price.

The Vets and Nurses took good care of our cat for a spay procedure, but we won’t be returning again. I would not usually leave a negative review however the attitude of the receptionist staff here is absolutely shocking, for no reason. They were unfortunately very rude in person, and rude on the telephone, I’ve genuinely never experienced anything quite like it. Investment in customer service training is needed here, going to a vets shouldn’t be such a negative experience.

Staff are friendly and informative. I've not had an issue here but if something is out of their specialties they will/can refer you to elsewhere. The wait list can be long but I've had good service since sign up.

Have been using this veterinary clinic for many years and no matter which vet my dog sees, we always receive great service, advice and treatment. We have seen Victoria this occasion and would highly recommend her. Great with my dog and provides me all the info I require.