Home & Away estates

I have been a tenant with H&A for the last two years. Their professionalism goes a long way. They take the time to get to know you on a personal level and youre not just another client. Although it's only a let only service" I get frequent calls to see how everything is going in my flat which should be the landlords role who manages his flat but home and away estates offer the after care and go above and beyond which is rare. I will always rent through Home & Away Estates and hope to buy through them one day too."

I have rented of home &away estates for the last 5 years and I have had no trouble with them at all. They have helped me promptly with any issues in the flat. Sara and Lorraine are always so helpful and friendly towards me. The only thing I would say is some of their builders are not as friendly and leave a mess.

I was a tenant with them for 1,5 years and the service from beginning to the end was very good.Whenever we had an issue due to fair wear and tear, Lorraine was always very responsive to communicate with the Landlord and coming back with updates. I would rent another flat with them definitely.The only bit we had a misunderstanding was in the 'end of contract' , with a misunderstanding of the 2 months notice (notice that we gave), however they reconsidered and proceeded as the contract mentioned.

Negative feedback are a setup. What can i say about this company? Who else answers the phone at 3am? Got locked out and was in by 4. Honest, hard working and care about their tenants. Ive been there when tenants have gone in to pay and they act like they are friends for years. People who trash their home will bear the consequences if they then leave negative reviews then its their problem. I will never leave Home and Away for another agency. 4 years and still going strong. Love them.

I have been a landlady with Home and Away for nearly 10 years. They are the best firm ever!My tenants are also very pleased with the agency.They are caring for both the landlords and the tenants. I couldn't wish for a better agency.

We was tenants with Home and Away for three years and honestly, that was the most worst experience in my life. The owner was far too rude. She was promise many thing just to make you get the property and then can't be bother to do what she promised. She organised viewings and came with people while my husband was sleeping after night shift. Entering in his room while he's sleeping....no comments!!! Because we left the house in perfect condition, she has nothing to charge me for- she get £100 from my deposit just because the grass in the garden was 5 cm long. Business lady like Middle East " style! Run away from this people!"

Very unprofessional ask to view a house 3 weeks ago chased it up lat week haven't heard anything back I think it Maria who deals with it will not be using this estate agent again

Overall poor. Inventory wasn’t done in our presence when moving in AND moving out.A range of “issues were found” when we vacated the property, some of which were charged and taken from our deposit unfairly.Some issues were reported during the stay which were never addressed to our disappointment.Appointments with new tenants being booked with little to no notice at all. Some within 4 hours to the time of viewing.Treated like absolute 3rd class citizens by a company that clearly has no regards for tenants.Note to new tenants: stand your ground, be present to inventories, report everything you deem isn’t right and don’t let them bully you.Update: “17 years in business” and 3 stars out of 5 from 70 reviewers should tell you a thing or two about the state of their “business”

Our experience of working with Home and Away Estate Agents has been a satisfying and satisfactory one.All members of the team we had contact with were friendly and pleasant and if involved in a task requested by Karl most efficient.Karl Connor our main contact conducted himself in a calm and professional manner, giving maximum support to us as vendors and also to our purchasers, smoothing the path through the conveyance of our property which could have been problematic, demonstrating knowledge, ingenuity, flair and good humour and helping to resolve issues with an uncooperative tenant.On this experience I would have no hesitation in recommending this agency.

Let me begin by saying our fault was not being present during the initial inventory check. When we moved in somethings where quite literally glued on to pass the checks. Apparently the person doing the check didn’t check if they worked or not. We were penalised for things that were absolutely not our fault. Secondly the most patronising rude staff ever!! They kept scheduling viewings and asking us to be the tour guides. Sometimes not informing us there would be more than one person viewing the property. So would have 3-4 people in and out. All with child with a disability living at the property they were the most ableist bunch of people I’ve ever had the displeasure of knowing.Another point is some of the positive reviews are from their staff…When called out for their rudeness and horrible behaviour become very rude and vindictive. Such as refusing to do a reference.