Chancellors - Chipping Norton Estate Agents

After having a very protracted and unsuccessful attempt to sell my deceased fathers property with A.N Other local estate agent we went to Chancellors. The team couldn't have been more different, being helpful, knowledgeable and proactive, with special thanks going to Alice and Joanna, who did a fantastic job of getting us a quick sale without resorting to reducing the price. They made the whole process, from listing the property right through to completion of the sale, as painless as it could be. Highly recommended.

Overpromised and underdelivered. We started our sale with Chancellors but they couldn’t follow through, messing us around with unstable buyers and coming across as lazy and disinterested in the check ins. I happened to be in the house at the start of one viewing and it was a weak pitch. Needless to say we gave notice and moved on.

Our experience with Chancellors has been absolutely terrible.One of the main issues was communication. They weren't passing on messages between us and the sellers effectively, which led to a lot of delays and confusion. Our purchase kept being delayed by the sellers and Chancellors' communication primarily consisted of calling and emailing us regularly implying we were causing the delays and asking if we were ready to exchange yet. This in particular was very unhelpful and made a stressful process a lot more hassle than it needed to be.Communication within the team was also lacking, with no one seeming to really know what was going on. They would always say they'd spoken to the sellers and everything was progressing well, but after several months of delays it was very hard to believe anything they said.By the end, we were very close to pulling out, and the only reason we didn't was because, while viewing another property, we found one of the other estate agents in the chain and within a day they'd helped us get to point of exchange.On top of this, Chancellors advertised the property as chain free" but very soon after we'd had the survey done they told us the sellers were joining a chain. They refused to tell us anything about the chain

Simon and the team were excellent throughout the whole process, kind courteous, timely and give regular updates and we're able to be the bridge between the two parties. They went out of their way to solve a communication issue which was delaying the purchase of the property, and I can't fault their expertise. If you have property to sell this team are excellent and go above and beyond many thanks to Simon and Gracy.

Shai Maguire at the Chipping Norton branch has been extremely reliable, professional and incredibly helpful during this process of finding a property to rent and through the application process. He has kept in touch every step of the way and we're very grateful to him for being so understanding of our needs.

AVOID AVOID AVOIDBased on an advice to continue with tenancy proceedings even though Chancellors have been made aware our house is being offered for, so advice given in bad faith by Chancellors, we have been made to pay management fees for something that has not only not been rented, but has not even been signed to be rented. If you can, avoid them for your tenancy contracts and rather go to any other competitor.

I would recommend Simon and the team at Chancellors Chipping Norton. Friendly and hard-working.

Having put our property on sale with Chancellors, our sales negotiator was Gracy who we found to one of the most hard working estate agents we have had the pleasure to work with. She has been so informative and willing to go the extra mile.

Gracy was really helpful and accomodating in our search. She gave us space to view the properties in our own time and without pressure, she went the extra mile to organize a second viewing at the last minute when we still in the area which helped us find the house we were looking for.Unfortunately there was some confusion between head office and the local office and the head office service was disappointing but Gracy managed to sort the issues out.

Gracy has been very helpful during the selling process of my flat in Chipping Norton, always returning my calls, clearly and politely summarising actions via email and answering any questions promptly. It's been a pleasure liaising with Gracy, I would highly recommend to friends and family, thanks.