Machine Mart Stoke

Never shopping here again, after being fined for using their carpark even though I inputed my reg into their system. avoid

I've payed for a item on click and collect and after I payed I was informed that I would be informed at the end of March when the item is in, I needed that item today so I phoned my local store and they have one on the shelf but wouldn't let me have it in place of my order has the money has to go through there till and click and collect if a different part of the company I've never been so shocked at a poor service when I order click and collect from any other tool store it could be a day at the latest to pick the item up and if they've got it there i can have it that day, I will never use these again and all so inform friends,family and other businesses not to use them total rubbish

If I could leave a 0 I would, totally useless, sold the wrong item and refused a refund. Employee was unhelpful and rude, no customer should be treated this way. Do not deal with this company at any cost, if you buy something (strongly advise you don't) make sure you want it as it and it is the correct item or you will not be refunded or store credited. I have been missold an item only to be stuck with it. Never going back there should have read the other reviews of 1 stars.

Very rude staff i was there today.Poped in- do you know what you looking for ?Me- yes safety boots.- they're literally Infront of you, you can't see them.Me- ok thanks. Went to have a look.- the guy came what do you want what size no we don't have them sorry ( just want to get rid of me )Me- went straight out ... It was my first time in that branch and it should be the last time.

Visiting the store on one occasion I found the experience good, staff were very helpful. Unfortunately on another occasion some months later during a phone call query the staff member had no clue, no product knowledge, no interest and was rude.I would not visit or call again.

Very helpful and friendly excellent service and had exactly what we were looking for

Katie in the Hanley store is an absolute star. She kept me fully informed about my order with regular phone calls, and when it finally arrived was extremely efficient and very friendly. If there was an award for employee of the month, she should definitely get it. Highly recommended.

Very friendly and helpful staff

Very helpful and knowledgeable assistant.

Excellant service,kept be updated by phone whilst waiting for a delivery from the main wharehouse..All the shop lads helped get the motorbike ramp onto the van.Thanks all,much appreciated.