House of Fraser
903 Reviews
$$$$
- Friday8.30 am–7.00 pm
- Saturday8.00 am–7.00 pm
- Sunday9.30 am–5.00 pm
- MondayClosed
- Tuesday9.00 am–6.00 pm
- Wednesday9.00 am–6.00 pm
- Thursday8.30 am–7.00 pm
About the Business
Sutton Coldfield | House of Fraser |
Contacts
Call Us
+443439092053
132 - 138, The parade, Gracechurch Shopping Centre, The Parade, Birmingham, Sutton Coldfield B72 1PB
Hours
- Friday8.30 am–7.00 pm
- Saturday8.00 am–7.00 pm
- Sunday9.30 am–5.00 pm
- MondayClosed
- Tuesday9.00 am–6.00 pm
- Wednesday9.00 am–6.00 pm
- Thursday8.30 am–7.00 pm
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- In-store pick-up
- In-store shopping
- Wheelchair-accessible entrance
- Wheelchair-accessible lift
- Wheelchair-accessible car park
- Men's clothing
- Women's clothing
Recommended Reviews
Paul
01.03.2024
House of Fraser
So much prefer this department store than the one in Birmingham city centre so sad to see.
Terry Tibbs
26.01.2024
House of Fraser
Just been shopping in here for Christmas and I must say the staff are a joke! If you wanted to assist me that much you could have sprayed the perfumes for me and saved my fingers the work! Got some bloke in a multi coloured top having the cheek to judge other people and some woman with a scalf on her head walking round like she does the doors of weekend! Your customer service is shocking! What a waste of wages! Following paying customers
Zainab Shaikh
25.01.2024
House of Fraser
Lovely cafe no complaints, great coffee, tea and treats. But the staff on the shop floor are so blatantly racist, also one elder female staff kept on walking around me and my husband like we were going to steal something!! Even after my purchase of a perfume she was looking at us and following us around!! Come here every week and make a purchase but not after today. Felt so bad being watched and made to feel so low.
Michalis Kourtidis
29.12.2023
House of Fraser
Very good variety of products in the men's section. Some good offers and clearance. Be careful what to buy, do your research first because some of the clothes are overpriced. However, you may find really good offers. The late restructure of the floors was effective: men's shoes on the ground floor now.
Apirin Adil
28.12.2023
House of Fraser
What's up with the attitude of the staff (especially the shoe section), used to be a much better place to shop. Also they don't refund money for returns according to their policy.
Joanne Marriott
19.12.2023
House of Fraser
Nice department store well laid out with a good selection of things. Went to the Cafe on the ground floor. Bagels were nice, only gripe was they charged £10 for a sausage roll! Come on guys, be reasonable!
Priya Sodhi
18.12.2023
House of Fraser
Customer service has drastically went down quite a few notches, new staff & security guard are absolutely terrible .. Assistant Manager Emma is so rude, when we went there to ask for help with one of our recent purchases, she wouldn’t even listen and directly accused us of not using the product properly. Never had someone from customer service do that. She could have at least said that she would leave a review with the brand company and they’d might be able to look into this. Absolutely cheap & disrespectful behaviour !!!!!
rebecca g
17.12.2023
House of Fraser
Great customer service from the young asain lady on the shoe department. This is the second time quite recently that I've been in and she has, on both occasions, helped me choose a pair of shoes!
stephen Bayley
17.12.2023
House of Fraser
Nice cafe and a good selection of goodsIt's just a shame about the state of the gents toilets. Absolutely disgusting. Sorry to comment, but they had not been cleaned for some time, and one was out of use. Such a shame.....
Lachezar Andreev
16.12.2023
House of Fraser
I bought Lacoste there. Lovely staff and nice atmosphere! Loads of products on offer.
Add Review
Map
132 - 138, The parade, Gracechurch Shopping Centre, The Parade, Birmingham, Sutton Coldfield B72 1PB
House of Fraser