Balfours LLP - Lettings and Estate Management

We recently rented a property through Balfours and they were fantastic. The support we received from Cathrine, Harry and Paula was great from start to finish. The entire process was handled quickly, professionally and in a very friendly way. A great team!

Rent a property via Balfounds was great. Really competent and professional service throughout. Lots of guidance & documentation and we were fully supported us when we said we needed to move prestty fast. Thanks Paula and team

I have used Balfours to help in the management of two properties that we currently have. I would like to give a big thank you to Paula who has been extremely helpful in securing tenants for us and was a big help. Also to Shona her colleague who helped in sorting out the utilities that needed informing. I would highly recommend this company

The team at Balfours have managed my rental property for the last 4 years. Their service has been second to none. Jackie and her team have made the whole process extremely stress free. Cathrine performed the final inspection and handover professionally and with consideration leaving me nothing to do but receive the keys. I wouldn’t hesitate to recommend Balfours to anyone wishing to use a professional management company for a rental property.

Excellent customer service and professionalism - Balfours made the effort to return my call following our initial enquiry into a property, others across the county have to date been awful with their customer service.Lauren took care of us straight away - she was very friendly, knowledgeable, professional and communicated well throughout the process of us recently securing a letting. We were kept in the loop with regular phone calls and emails.We also found Jackie to be very good - again, friendly, efficient and remained in good contact with us.Thank you and well done Balfours for being reliable where other agents are currently failing potential customers! Courtesy and communication are key, most agents were not even calling us back (mostly Telford ones).We move into our new home over the next couple of weeks - our journey has been smooth and was made simple through the systems Balfours use to complete their processes.Thank you again.Lou and Nat

A review from Lanyon Bowdler Solcitors:We worked with Abigail, Charlie and the team at Balfours on a particularly complex transaction. The whole team went above and beyond to ensure that the transaction was dealt with efficiently and they were always friendly and responsive. We look forward to working with Balfours again.

Enquired about a rental property, and explained current situation prior to booking a viewing as the property was a round trip of 330+ miles from current location. Verbally said this to Lauren, as I did not want to do the trip if the property was a no go based on my situation. Was told this was fine.Drove to the property, waited 15 minutes, nobody showed. Phoned Balfours who said they would chase the person who was supposed to be there. Person conducting viewing arrived 30 minutes after booked time, and said Balfour's had never sent through the booking and hadn't heard about me until the chasing phone call just made.Explained situation to person doing the viewing, no issues ever mentioned. Once home, filled out the forms, sent over a ridiculous amount of evidence.Then it got worse, Lauren didn't bother reading any of the emails or attachments until 4 days after they'd been sent and we were on the phone talking. Lauren also didn't appear to be able to logically digest the content of my emails, albeit simply laid out. Then Paula got involved, after a very unprofessional phonemail where she told me that my historical evidence of rental payments back to 2016 were meaningless, what I did for a living meant nothing, and refusing to let me speak without her speaking over me, I gave up and hung up the phone.I then requested that all my details be destroyed under GDPR, and that apart from a confirmation this had been done, I didn't want to hear from them again.Paula then sent a what can only be described as a snide email with another woman copied in as well as Lauren. I can only assume this is typical small office mentality!My final response was to destroy my personal information they held, and not contact me again apart from confirming this request had been actioned. Which Paula did.Then someone called Craig emails! By this point, the lack of clarity, customer service, professionalism and ability to honour a simple request of leaving me alone, I blocked them.No company has 5 stars consistently, those reviews have either been bought, made by people within Balfours, or friends & family.I hope that none of the people Balfours ever consider working in the industry I do, as they would be responsible personally for the liability attached to their decisions. Something they clearly aren't in the property industry.Had I known the shambles and lies prior, I would never have wasted over 8 hours of my time, driving 330+ miles and wasting half a tank of diesel to view a property.

Balfours have been a massive help in my relocation to Shrewsbury.From viewing 1 of their properties to the start of my tenancy, has taken just 1 month. during that time I received speedy help, advice and documentation via phone and email.Special thanks to Paula, who has made my transition from my initial interest through to tenancy effortless

I would like to thank Jackie, Harry and especially Cathrine for a very friendly, professional and efficient service from start to finish. Cathrine conducted the house viewing, kept us updated and arranged everything in a prompt and efficient way. Cathrine made the whole process easy for us throughout.My wife and I could not have asked for a better service and would have no hesitation in recommending Balfours to anyone wishing to rent a property.

I found the whole process from day one well managed. I raised a number of queries re the tenancy and these were dealt with quickly, with Balfours being the intermediary between myself and the Landlord. I dealt mainly with Paula. From my experience as a tenant applying for a property to rent - I recommend Balfours. Thank you!