Domestic & General Heating LTD

This company did a complete boiler installation for me and I started having problems a couple of months after, to which they have tried to avert blame to manufacturers, etc. On top of that after a few emails, they stop responding, calling, all kinds of communication. Almost a year after I receive a call from their customer service person (a very aggressive customer service provider) to remind me that I need a boiler servicing very soon. It's a no.Would not recommend this company under any circumstances, spend a couple of quid more and get proper service.

Fitted September a new boiler heating system and burst a pipe while installing never complained about it these things happen but 7 months later the front has fell off boiler in a cupboard we never go in and they are blaming us quick enough to take money for order trying to fob us off on putting a 7 month old boiler

Completely satisfied with Domestic & General Heating Ltd and sales person Ajay. The installers (Shahab and Pinda) were very friendly, active and the installation was perfectly tidy, their professionalism was beyond my expectations. I would recommend to anyone without doubt.

I have had my new boiler fitted 20/03/2012 and work at that time was very pleased with service i received from company.The problem started as i had five years service plan with them first year they came and service as normal.but from second year they did not came until 27/04/2015 but the service of the boiler is started same time from 20/03/ for five years from start.and last year they came in 2nd/September/2016.and every year i have been remind them for service of boiler and this is my last year of the service.so be aware the service they provided is horrible, so please do thing before you go with company.HOPE YOU HAVE BETTER SUCCESS WITH THIS COMPANY THEN ME.

Time wasters! We've had a boiler issue which needed looking at as we have no heating or hot water, went through check a trade to book as they had lots of positive reviews. Booked an appointment and the time off work. Engineer didn't bother to show up and no courtesy call either. Rang the company, they didn't have a clue where he was. Said they'd ring me back. Took nearly an hour to call back only to say that the engineer was running over with some works at another job and would need to reschedule my appointment for another day. I told them I needed the appointment today as it's not easy to get time off work and after telling them this they said they will definitely sort it today but need to find another enginneer. Complete waste of time. Found another local engineer who's very responsive and able to help instead.

Initially great service. Texted a next day appointment and the engineer turned up in time. He confirmed a new seal was required for the washing machine door. Of course this was obvious but I understand the need to check. He said he would order the part and confirm a date to visit and fit the part.That was last Friday and by Wednesday morning there has been no communication with D and G or the appointed subcontractor from Sertronics. The part is available on line with a 1-2 working days delivery.If I try to access my account it says “protection cancelled” so I have no way of requesting a visit.I now have no idea what’s going on and I’m glad I paid by credit card as I don’t fully trust D & G.Edit: called them this morning and my repair is cancelled. They have known since Monday that their supplier does not have the parts (yet other suppliers do). No communication from D & G - they claim that they dont even know the reason for the cancellation! I had tp phone their subcontractor to find out.

D&G Heating quoted to replace our existing boiler which was already connected to a Nest thermostat. The quote was competitive, and Ajay was very knowledgeable - although he did call once or twice too many times.The installers arrived on time and were polite and helpful. We had an issue with the condensate pipe from the boiler going under the floorboards and then back up again where it was meant to drain (the previous house owners did everything on the cheap) so I had to add on a condensate pump during the visit to ensure smooth operation. I was just happy they kept pumps on the van so they didn't have to come back.Full replacement took around 4-5 hours from answering the door to signing off the documents. I'm happy with the workmanship, although I haven't checked the loft or the roof flashing, obviously. I also can't comment on the after-sales service.

You get tens of calls from them to win your business. You never get a call back from them if there is a problem with their work. I sent them emails, whatsapp message, phone calls, web chat, website forms to no avail. all I wanted is the document for signing off/commissioning of the new water cylinder they installed. Workmanship: poor. No concept of good customer service. Courtesy only during sale. Any pricing benefit you may get you pay dearly through the after sale stress you get with them.

Brilliant customer service from start to end. The engineers who carried out the work were so professional.

I had my boiler replaced by Domestic & General. The boiler is working OK but during the fitting there were unfortunately some issues which led to water leakage and damage to walls and ceiling.After some chasing D&G sent out someone to redecorate and repair the damage for which I am grateful.Overall the company has been helpful during the process.