Claycross Medical Centre

Pretty good medical centre, used to be a bit of a pain to get appointments as you had to call at 8am but now with the econsult service its so much easier and I'm very glad it was introduced. I've had more appointments in the last few months than I've had in the 22 years I've lived here.

After many attempts to book an appointment by calling at 8am I then called later in the day and was directed to the website to fill in an online consultation to gain an appointment to explain my situation. I diligently completed the form. It now says that I will be contacted within 24 hours. This time passed so I clicked the link that says I'm still waiting! Another day goes by and guess what nothing. So once again I clicked the link and today the reply says call the telephone number at 8am! So I'm back to the begging of what can only be described as diabolical after paying my taxes for over 40 years☹️ I wonder what the Rt Hon Steve Barclay MP will think of this?

Absolutely ridiculous might time you have to wait to get through to you on phone. Absolutely rubbish. How you going to for my phone bill for time I finely get through. Lucky I am not in phone box. Would cost me bomb.

Personally, I find the practise excellent! I've been a patient now for 9 years and always had the support I needed from Dr. Betts (now retired), Dr. Green and Dr. Payne and others. I popped in today and saw Sarah the nurse and she was just as excellent and supportive. Can only recommend.

Just rang as says best time to ring as less busy. No 1 in the queue and waiting to be answered for over half an hour. Tried another number, No 1 again in queue, and same, nobody to answer calls, so just wasted and hour! Ridiculous! Will have to go up there now to get spoken to!!!! This is not first time experienced this. Shocking service!

Have to wait 30 mins+ every appointment. You ask to see what's going off and u get told ur in the queue you'll be seen shortly. The waiting times never get better and there is only ever 1 receptionist on at any one time. To be brutally honest they should get another practice manager in to sort things out. The place is a joke.

Absolutely awful service. Wait on the phone for over 40 minutes just to have the phone put down before even saying hello!

The surgery is disfunctional, if they can't be bothered they just don't phone you back. I tried to speak to the manager there about a Dr, she never phoned me, was told she would phone, never did again and then she went home!!! I've to this day never received a call back. We moved checked to see which Dr's we could use, it says tupton is closest, which is clay cross medical, but they decided we couldn't stay registered we had to move Dr's, they even wrote to say we have 28 day else they would remove us from their records. Can never get hold of a Dr, they wasn't having face to face appointments, even though they called me in for bloods to be taken and my smear, so I can see a nurse but not Dr??? Absolute joke.

COMPLETELY USELESS!!!!! 7 minutes on hold with TOO LOUD MUSIC!!!!! Receptionists who are unwilling to help and stick to their script at all times. no help or budging if you work away and have to have a FULL day off work for a 5 minute appointment. how they expect an employer to 'make an exception' and allow mobile phones during work (sacking offence) just on the off chance a nurse will phone them?Update. Today the pharmacist took it upon herself to cancel my meds review despite me being on new medication and having a problem with it. She wasn't to know but it also wasn't her job to cancel the call I took time out of work to wait for!!!!!!!

Really nice medical practice. I’ve been with this practice 2 years. The staff, doctors and nurses have all been really lovely and well mannered. You have to ring at 8am when it opens for an appointments and may have to queue for 5-10 minutes (but this is much quicker than other surgeries I’ve been at) and I’ve always been given an appointment pretty quickly.