Three

I visited the store the other day to enquire about pricing for a new phone. I was seen to extremely quickly after entering the store and was served by Danielle. Wow! That’s how I would describe the visit in one word. Danielle was extremely kind, compassionate and genuinely cared. She wasn’t trying to just make a sale and be done, she was focused on providing the absolute best customer service possible and tailored for what I actually needed. Thank you Danielle, truly thank you. It was a pleasure to interact with you and your colleagues and overall I would highly recommend this store to anyone who is looking for a new phone etc.

I've been with Three for seven years now having had a particular poor experience with a different provider. I've always enjoyed going in there as I find the staff very nice, very engaging and generally good fun. Until today unfortunately.My phone screen smashed this morning and as my contract has already expired anyway, I thought I'd get a new phone instead of getting the repair done (though I did look at the repair option with my three insurance but found that a complete waste of time, I really don't know why I've been paying that for years but anyway that's not relevant).Once in the shop it took a while to be seen to as there were a few other people in the store (no problem with that, though a simple acknowledgement and I'll be with you as soon as I can" goes a long way).I was in a bit of a hurry as had to get back to the hospital for some family and once I was seen to

I nipped into three yesterday as I’ve been meaning to get an upgrade on my phone for ages. Have to say, it was the best customer service Ive had in a phone shop. The lady I spoke to helped me understand all the options available and was really kind when I asked what were probably daft questions (I’m not tech-y at all). Felt like she wanted to genuinely get the best outcome for me, not just the highest value sale and wasn’t pushy at all (I’m a bit allergic to ‘sales technique’). So, thank you 3, I’ll definitely return and can recommend to others.

Mother in law went to this shop (Three Birkenhead) as she has 9 active accounts with Three. She’s isn’t really sure what’ she is paying for, so she nipped in to see if they could show her. The girl that she spoke to said that they can only help with sales in that store. For any customer service bits, she needs to call up head office. I’m not having that a Three store can’t help with customer service. Not a chance. “We’re happy to sell you a phone and 10 MiFi boxes that you’ll never need but if you have any problems, don’t even think about coming back because we couldn’t care less. Now get out the way old woman, there’s a sale over there! ;)

On a visit to see family I hand an issue with my phone. Nipped in and the woman who helped was very knowledgeable and had my phone working again in no time. Thanks for the great customer service.

Unscrupulous! Not an ounce of integrity whatsoever! Stay away from these crooks!I was in the store late last month just to have a look at the new iPhones, Google Pixel and the Samsung flagship range. As I walked in and started checking the iPhones, a young female member of the staff interrupted me whilst I was busy looking at these devices. I very clearly told her I was just looking (don't like pushy sales people) and wasn't there to buy anything that day. She still gave me her name which I never asked and said I could ask her if I needed anything (again something that doesn't need to be told, duh!).Now here comes the actual part. A few minutes later, the store phone rings. One of their lads picks up. In response to an enquiry, he says they only have one piece of that particular high end phone in stock but quickly changes his story and blatantly lies to the person on the phone about it being out of stock and that he'd just checked while he'd been on the phone with them. This young lady, who I believe to be the manager or someone senior, kept signalling to this lad that there's only one and that they didn't want to sell it outright. I don't know whether this has anything to do with their personal commission but they certainly aren't honest with customers.After witnessing this, I have absolutely no trust or faith in these crooks. In the end on my way out, I managed to casually get their names from another young lad at the front of the store. It was Danielle, the lady, and Kevin, the lad.You're better off buying things yourself online using the app or website or a third party deal website. These crooks will sell you what profits them, not what benefits you.

Excellent service, only needed some advice following a scam using the mobile phone. Got the reassurance I needed. Thank you.

The customer service in the Birkenhead Three store is outstanding.I'm not the most tec savvy person and I've had so many issues sorting out my upgrade, but every time I've gone into the store, every member of staff have gone above and beyond to get me sorted.They provided such a warm welcome and helped ensure my son was entertained whilst I was being seen to and showed genuine empathy for the inconvenience I've experienced.

Della, the store manager, was really helpful and sorted my issue out quickly. Had some concerns about a message I had received and Della took the time to explain that there was nothing to worry about. Been shopping here for years and I'll keep coming back because the service here is brilliant.