W G Edwards Surveyors Ltd

I used this firm to prepare drawings for a loft conversion and ground floor rear extension. The main reason I used their services was for there advertised knowledge in this field. They failed on three attempts and the planning Department actually said to me that they was not preparing the drawings inline with the Councils policy and therefore demonstrated that there knowledge in this field was in fact very poor at best. After the third failed attempt, I complained due incompetence and requested my initial fee to be returned. My complaint was met with its not our fault and they tried to blame me! Kind of suggesting I was asking for the impossible! I have since gone to a professional for this service who had planning agreed first time for the extension and a Lawful development certificate for the loft conversion as this is permitted development, which was never the advice I received from this firm. As my fee return never materialised, I have had to complain to RICS who has out sourced this complaint for resolve. I would give this company serious thought before you commission them.

After hiring this firm thinking i was in good hands turned out I was paying for lack of experience, lack of current knowledge with councils and lack of technical thinking to compete with other knowledgeable surveyors. Outdated reports written do not help under any circumstance especially in the field of lofts and extensions. For checks, they have no technological equipment to carry out checks on leaks and damps.The rates suit different clients depending on the size of the job. Please be careful before giving them business.

I recommend this company to anyone. Extremely polite, very friendly, quick response time and helpful service received. Very pleased with Adrian and lovely reception lady (name unknown)