Substance Misuse Service

Without the help of the wonderful, dedicated professionals at the Fitzwilliam centre I dread to think of how my life might be now. Addiction in all forms can cause devastation to users of this service and their families and friends. The constant help and continuing support provided by the Fitzwilliam Centre to service users in Sheffield often goes unrecognised by the wider community. I hope this review may help in some small way to give people suffering from the dreadful effects of substance misuse the courage they need to take the first tentative steps on the often long and difficult road to recovery and a better life.

I’ve been going for a while. My results have been clean for ages. Keep in mind your sharing a toilet with other addicts in different stages of recovery & protect yourself by pulling out two cups so the second isn’t likely to be touched. I’ve found Sarah & Andy very helpful. It’s not perfec but if your alright with them there alright with you there’s some things only a user can understand but they do try, I only see my worker mainly he’s reasonable. Once you manage to get onto a stable amount then it’s between you & the problem & how best to live life with it, remove it... or stay as you are but it’s a choice we wouldn’t have without Fitzwilliam & although I don’t always agree I think there doing what the NHS expects.

The doctors only want to put you on meds they know without checking your background or allergies and are not interested in your concerns.The psychology team only tell you that you have a personality disorder that makes you an addict!Two weekends in a row I have been left without medication due to the poor wording on the prescriptions.Was all but called a liar when I rang out of hours GP to try and get some meds to last the weekend because they thought I was trying it on to get extra meds.And it takes them at least four weeks to tell you GP what they have arranged for youLack of communication when I ran out of meds and put on daily scripts. I was left four days not knowing what was happening.No out of hours contact available only 111 and A&E who can’t help you with opiates anyway.The only people who work there that go out of their way to help you are the receptionists who will run round for u all day if u asked.

I came for pain killer addiction I have been on codeine for 10 years and my GP has said they only gave them to me as I was addicted so I sought out help Fitzwilliam and my worker Dave has been fantastic and Dr Rele. I have a lot of other issues going on and I'm so grateful for all that these fantastic people have done. If you really want to kick the habit then please come here

Have you ever tried to call Fitzwilliam no one will ever answer the phone even after an hour of just listening to the nhs sound through your phone and the call back is never going to happen very frustrating

I have not a bad word to say about Fitzwilliam center,my experience with the staff has always been great.The thing I love about the staff is that they treat you like a real person, can talk to them about anything and they have never judged me and never made me feel like a low person,I wish I could say that about some of my GP,s at the surgery i am in but they do judge and treat me like I am a bad person that is me putting it mildly.oh and PS I just love Dave one of the staff there he is a great help and really cares

No staff and half of them are not respectful and clearly look down on the patients. Its pot luck if you get a good worker.

I don't want to leave bad reviews on here really as I would hate to be a stumbling block on someone who is trying to get help but some of the staff here are seriously not great. If you have a complicated situation which might mean you end up coming on and off your prescription some people here will come across like there punishing you, it can feel like going through some kind of criminal justice system sometimes rather than being a patient, I understand that there's a limited budget but that's not really my fault and things aren't always going to be simple, there is a lot of staff here which are truly amazing caring people but then there's others who I feel completely miss the idea of working at a supportive therapeutic service... I don't know how things are in the rest of the country so I have nothing to compare with but there is certainly a lot I would change if I could