H. Samuel

Asifa was extremely helpful in advising us about our ring sizes. She also shared really insightful info so we could choose the perfect wedding rings amongst so much choice. Perfect customer service!

Just wanted to thank Ellie for her lovely, warm customer service earlier today! My partner and I were trying on wedding bands and got measured for ring sizes. Ellie was knowledgeable and clearly passionate about her work. Service was super friendly and we were given lots of details to order online as we aren't local to Cambridge. Many thanks to the H Samuel team

Came in to get my watch resized Jake was eager to lend me a hand. Can’t recommend them enough! 10/10 will be back.

My sales assistant ZOË was amazing, I bought a watch and she adjusted the strap for me exemplary service, can’t recommend them enough….

Just popped into the Cambridge branch to look at wedding rings and enquire about cleaning, Zoe was amazing and helped us with the rings and then also cleaned the ring while we waited. Great service.

I went in today to look at engagement rings, I was the only customer in the store and was ignored by all 3 staff members for a good 5 minutes, I went and asked the manager for some help and he went and got one of the other two members of staff for help who were visibly annoyed. They gave unhelpful advice on ring sizing and genuinely just sounded like they didn’t know what they were talking about. I then asked to look at some engagement rings that I’d seen that I’d liked. The staff member criticised my preferred style saying it wasn’t appropriate even though it was in their collection of engagement rings and just kept trying to get me to look at their colourless rings which were vastly more expensive. When I told them I preferred the coloured stones she went “ well if that’s what you really want then I guess you can look at those”. For what ought to have felt like a special experience I was made to feel like an inconvenience and unwanted. When there was still more than 10 minutes to closing they started to consistently remind me they were closing, and had already put the shutters down. I was allowed to try on rings for size and they gave me some written information about it but I will certainly not be going back there.I would actively discourage my friends from going there as was a really unpleasant experience.

My daughter and I popped into H.Samuel during our visit to Cambridge today for an impromptu ear piercing session. We were both seen by Richard, who offered a professional, knowledgeable service. The piercing technique was virtually painless too!!!

I had the pleasure of interacting with Sam at H.Samuel in Cambridge, and I must say, the experience was exceptional. Sam's knowledge of the products and their features was truly impressive. He took the time to understand my preferences and guided me to the perfect choice. Sam's customer service skills were outstanding - friendly, patient, and attentive. I left the store feeling confident in my purchase, thanks to Sam's expertise. If you're looking for a great shopping experience, I highly recommend seeking out Sam at H.Samuel in Cambridge. You won't be disappointed!