sofa.com Chelsea

Lovely large showroom with lots on show. Staff were very friendly, Christos was especially helpful and patient. Looking forward to receiving our new sofa.

Sofa not delivered. They have shut the call centre, staff in store are unable to help and they do not respond to emails. No sofa, no idea when or if it is coming. Concerned I’ve lost my money. Awful situation.

Chaotic delivery, damaged sofa, missing items & the worst customer service possible.I can only assume this business is about to shut its doors. They have closed down customer service and you cant call them. The phone number hangs up on you. They ask you to submit a ticket but they don't respond to that. Some auto responses now say they will come back to you in 10 days.We took delivery of an Otto sofa which had a big green stain on it and they didn't stuff the back cushions. Have a look at the photo. This is my £2,182 sofa. How did this even make it out of the factory. We also ordered two Otto love seats both with either stains or pulled fabric.I assume we will just have to live with it as the company is totally unresponsive now.

They cancelled the delivery on the same day and I never heard from them again. This was 2 months ago. They don't answer emails. No answering calls. No idea where my items are.

I must admit, I have done a fair amount of research of what type of sofa to buy. I looked into getting an Otto (keep in mind, crazy comfortable but you will sink and your back will suffer a bit). I then decided to go with a large sectional Stella. Lizzie from the Trade team is amazing and worked with my interior designer on what I was looking for. I had an issue with the cushions and Francesco from the Service team was happy to help (a rare thing I notice with many sofa stores in London). He helped me and sorted me a new set of cushions right away. I wouldn't think twice about picking a sofa from their Chelsea store. If you are lucky enough to have Lizzie and Francesco looking out for you, you will be in fantastic hands. Don't waste your time by googling every sofa store in London, these guys are great!

The showroom in Chelsea is lovely. I appreciated the huge range of fabrics, you can lay them over the sofas to have a better idea.Amit and Christos were very helpful and patient.I'm very happy with my sofa, the delivery was on time (less than 5 weeks after my order) and quick.I highly recommand this company.

I'm very happy with my pink Aspen, I highly recommend this company. The quality of the sofa represents the price and it was well worth the 3 week wait. The delivery men Adam and Lucasz were fantastic because they ensured my sofa would fit through my narrow door. 10/10

I've been on hold for cumulatively >1 hour trying to get through to someone regarding non-delivery of my sofa. Emails go unanswered. Is this how you run your business?

Booked the day off work so I could be in for the delivery. Sofa never came and no one will answer emails or calls. I have called the store 5 times and they just leave it ringing.

Delivered only half of the sofa and never heard from them again. Went into the store in Chelsea, which is display only but the manager called us back and then customer service to cancel the whole order as we can't have only half sofa. This took four weeks but still they haven't ollect the half delivered or refunded us. This business is obviously in serious dire straits. My suggestion is stay away from it. Pity because it used to be a good company according to the reviewes of five years ago.