Robinsons - Estate Agents Durham

The Lettings Agents are ridiculously bad at communication, will tell you they'll call you back or return your call yet you'll never hear from them again. Really frustrating particularly when you have been strung along for several weeks regarding a property. Do not recommend.

Really happy with the service provided by Robinsons to sell my property.

I have not been in Robinsons. Just walked past the premises. I am always getting asked for reviews of premises after simply walking past them. I'm sure Robinsons is a great business, but I have not even been in the shop. I have given you 5 stars. 1 star was in error. In typing my original reply, one of my fingers has obviously made connection with the first star. My apologies.

Robinson’s have been nothing but helpful and supportive! Stacey handled everything timely and went over and above what was needed to make sure I had a great experience. All of the girls I spoke to in the office were really lovely and made sure I had everything I needed and answered any questions I had! Keith was great when he came to put the house on the market, really knowledgeable and put me at ease as this was the first time I was selling a house. He captured the house perfectly in the photographs and it sold in a matter of days which made the whole process so easy. Thank you guys! I will definitely use you again!

I bought a property advertised with Robinsons. The transaction was smooth and Ann kept me up to date with everything and made communication between us and the seller easy and fast. Thank you to Ann and the team for a smooth purchase.

Given very short notice of my house sale completion Bethany at Robinsons Durham secured me a rental property very quickly. Managing the viewing, credit checks, inventory and actually getting the keys within a week. Excellent service from a top notch agents.

Incredibly helpful and supportive throughout the entire buying and selling process. Can't recommend Robinsons highly enough.

We purchased our house through Robinsons and the whole team is just fantastic. Anne and Stacey were absolutely fantastic and always happy to help. Nothing was an issue for them. Would highly recommend.

Lettings Manager is a disgrace. I’ve rented a property out for a year and was lucky to have an amazing landlord. My contract has ended and due to a death in the family I couldn’t renew the contract due to leaving work and relocating down south where all my family are, and becoming many thousands in debt. I have struggled to hire a van to drive from Cambridge to Durham to remove all my bigger goods in the house ready for the new tenants to move in a few days after the contract ends. I don’t drive so this made it a lot harder. I packed all my main things in a car which belongs to my brother in law and set off at 3am in order to return the keys to the agency on time. I phoned the estate agents to let them know I haven’t managed to remove the bigger goods such as a sofa. I was met with the rude ‘manager’ on the phone who was shouting at me and threatening me with court. I couldn’t even speak to explain anything as he was shouting non stop. I understand his frustration but there’s absolutely no need to shout at me on the phone, it’s disgusting. You never know what people are going through and he knew the circumstances with my family death which he clearly didn’t take into consideration before shouting at me and giving verbal abuse and saying that I only came up with a ‘suitcase’ in which I obviously didn’t, he was being sarcastic. I came to the office to hand the keys in, the ladies were lovely and when I confronted the so called manager about his behaviour on the phone, he remained calm and didn’t do anything. Funny how he couldn’t care less on the phone but different story in person. Robinsons do not care about their clients, no matter the circumstances. The only support I’ve had is from my landlord who rightfully should be the one frustrated, but my landlord has been nothing but understanding, reasonable and patient. I am disgusted with how I was treat by this ‘manager’.

Durham BranchTop quality service from the team from the start to finish. Great advice on the market, superb hosting of viewings, great communication regarding feedback and offers. Kept me well informed at all times and a pleasure to do business with. Would thoroughly recommend the Durham team.