Westwood Homecare

My grand parents have been cared for by Westwood for some time now and I am so grateful we found them! They are always on time and the carers really do take an interest in my grand parents. The comments below really do not reflect this company who I have nothing but praise for.

Having started work at Westwood Homecare 2yrs ago under the previous director, whom I have worked for and known for 11yrs, Westwood was an excellent care provider, with one of the most dedicated and caring workforces I have ever worked with in my 20+yr career in the care industry, there was never a call not covered, when necessary the owner covered it herself, that's commitment to the Workforce, Clients and Company !Early last year (April/17) the Director retired, very sad day for the workforce and Company, and the new director Mrs Michelle Sharif took charge, after only a few weeks our manager suddenly left, the new director told the workforce he had left the company and destroyed files etc and a whole host of stories, we were to find out this would be a taste of what was to come, the workforce pulled together with the management to keep everything in place, carer's were doing long days, then we got a new manager, the director went on holiday, Oh my ! Things went frm bad to worse for the carers working 12-14hr shifts for 2 weeks at a time, with no day off, and being asked to do more, management calling carers lazy *******for saying no, clients & carers left, calls weren't covered, the hardy few that remained did our very best for the clients, then again the manager resigned, and we heard from Michelle how he had messed everything up carers files etc and so on and on and on, we've been here before, blame game because she didn't have a clue herself, mmm ! Then assistant manager took over the position of registered manager, Hallelujah someone who knew what they were doing, and how to treat their carers, things were looking up for us and the company, he was great at his job, and we all respected him, he didn't lie to us, unfortunately he left after a few months,this came as a shock, we knew something serious had happened for him to just resign out of the blue and another office member left the same Wknd, we were told that they had destroyed personal/client files and other STORIES which we knew were untrue, it was a couple of weeks after I too could not turn a blind eye to the things that were happening and tendered my resignation (6/3/18) along with another 2 carers, none of us got our full pay, one carer was £300 short, she did get £200 back.I have written this because of some of the reviews above, sick of the lies when will these people stop lying, the director told another carer to tell us she would get us all back, the people that resigned that is, whatever that means !?Gemma Kennedy.............Gemma Kennedy started work for Westwood earlier this year, her review is dated 5 months ago, I left 3 months ago after 2yrs, and no point within that period have Westwood cared for Gemma's father, you do the math !???????The next review is by......... Naheem Sharif......this gentleman is the directors 19 year old son, and is laughable to say Westwood carers have ever cared for Mr & Mrs Sharif parents, well not within the last 2 years up to 6/3/18, who would you get a failing care company to look after your parents, look at CQC Reports, would you !? Mrs Sharif and her lack of Humanity & Empathy ruined Westwood !

My dad has terminal cancer. Initially dad was resistant to carers coming in as he was very independent. These carers worked with him and gained his trust. The care has been outstanding. All the carers are professional and compassionate. All I want to say to the carers is... you are amazing and thank you for your help I dont think I wouldve got through

My uncle has been cared for by Westwood Homecare for a couple of years, whilst I have always been pleased with the quality of care, I'm writing this review to say just how impressed I have been with the recent change of Management Team. The new Management Team have been like a breath of fresh air and I cannot question their service. I would recommend this company highly!

Excellent Service - They have looked after my grandparents for a while and can not fault the service at all the girls who come round always do that little bit extra! Thank You

i have personally used there service for 4 months and couldn't have coped with the demand of my elderly father without there help.the reviews below i cannot express are untrue as if i hadn't of done all my checks before i definatly wouldn't use them. i Smell a Rat to be honest.

Applied for and secured a senior management role. Within days I was informed and expected to carry out the jobs of four other people including expected to do care visits and work without a returned AND validated DBS Certificate , which is a direct contravention of care policies.This was way beyond what was reasonably practical. I was also never given an employment contract even having been there for nearly a full working week.I left the position after a very short time. After numerous attempts at securing my owed pay I have still not been paid to date.The systems in this place are archaic and dated and a heavy revamp of this establishment, from office management, to internal structural policies are required to be put into place for it to succeed.

I am very happy with the level of care westwood provides, they send lovely carers each time, everyone takes their time with my mum& gets to know her, very compassionate, always on time, such a reliable service. I would recommend them highly.

Fantastic group of carers, a breath of fresh air.

would Like to take this opportunity to thank Westwood for the dedication and compassion been shown on each and every visit for my father. Such a great team. Girls are always on time with lovey smiles nothing is every too much . I feel much comfort knowing my dear father is in safe and caring hands as this can be a big issue for families as it’s been for us in the past. Big thanks to all at Westwood for the hard work you all do day and night! Would highly recommend to anyone needing these services.