Autoglass Bedford

My windscreen was vandalized by some kids and I claimed through my insurance. Autoglass were extremely helpful, when I called them the guy on the phone was really understanding and waited whilst I also spoke to the police. He did explained everything clearly to me and booked the job in.They came out to me and replaced the windscreen at my home address. Tony was the name of the technician, he was very professional and friendly, he got the job done cleanly and in good time. The windscreen itself now looks factory new, you'd never know it had been replaced.I wouldn't hesitate to recommend autoglass based on the experience I've had.

A word of caution about letting an Autoglass Engineer drive your car for a 'camera calibration'.The calibration drive resulted in the Engineer spinning the vehicle off of a dual carriageway, and crashing it through road signage and into a fence. The photo's of the crash suggest the driver was speeding when he lost control of my vehicle.At first my insurance were wrongly pursued by the Highways Agency for damages.Vehicle repairs took 3 months, followed by another two months to get the last few bits sorted. Autoglass' insurance paid the garage over £10,000 to fix the damage. However, Autoglass never compensated me for the inconvenience and never apologized.I still have a 'notification' against my name on the insurance database, which does effect my premium.The engineer who crashed my car wasn't disciplined in anyway, their investigation summarised the incident with the following statement 'he didn't know why the car lost control'.Worried the car was faulty I asked BMW to investigate. The diagnostics carried out by BMW found no fault with the car, the cause of the car leaving the road/was assumed to be excessive speed and the loss of driver control.I think it is fair to say they have lost a customer for life.

Booked On Line an appointment, and paid for it (£25.00 via my Insurance company Admiral, who where excellent) for my daughters car, the arranged location. This was on a Wednesday, she was travelling some 300 miles on the Friday. So, a repair of a 'chip' at her place of work was ideal. We were told they would arrive 10-17.00 Booking and payment was straight forward.Day of the repair, NOTHING no one turned up, AND NO courtesy call that for what ever reason they did not turn up.My daughter called them, at 16.30 only to be told, The date booked actually was not available the system should not have allowed you to book it.??!!!! WHAT!!??? NO apology, more importantly HOW CAN WE RESOLVE OURE MISTAKE??? The only option was my daughter had to drive miles the next day to a fixed site for the repair to take place.I have tried to call and discuss my daughters disgraceful treatment, lost my call twice, the third, spoke to someone, and transferred, and yes another dropped call!!!!!!I emailed Customer Service, and they left a message to call them on a dedicated number now tried FOUR times each time to say No one in Customer Service is available to take my call

For anyone wondering if they're still only checking if they have the windscreen in stock on the morning of the appointment, you bet. Got the phone call one hour before we were going to set off, they'd only had three weeks to prepare. Shame I'd already taken the day off work. Idiocy doesn't even begin to do these people justice.Maybe it'll be replaced in another ten days, maybe they'll come up with a new reason why it won't, who can tell?

When I arrived I was 10 mins early. I was asked to wait. I would of minded but it was outside and raining. Then dead on the hour (8) an engineer came out and check over the car and said that would be 3 hours I had to ask for the waiting room. I requested new wipers that didn’t arrive. After an hour someone said that it was ready , it wasn’t it was the wrong customer. Back out in the rain! No apology just wait. Disappointed with the overall lack of customer service and interest. At the finish I was told that the wipers will be refunded. But again no apology. Disappointed a agin and again !

Technicians here are very customer centred. Information and timings are exact. Windscreen replaced well within estimated time. Excellent workmanshipUnfortunately not actually in Bedford. They are in Cardington on an industrial estate, in the middle of nowhere. Not the best place for someone with disabilities to be stranded.Also totally underwhelmed with call centre staff. Rude, arrogant, and couldn't be less helpful.

Wouldn’t go near Autoglass again. They stuck a small bit of glue over a tiny chip on passenger side and charged over £200. I tried numerous times to contact Customer Services to question the extortionate cost and not once did they ever get back to me

This is a review of the windscreen replacement centre adjacent to the head office. The guys are very polite, on time and professional. They can handle windscreens with integrated cameras and electronics, I had been a bit worried about it, but there were no issues. You get a guarantee on the works, so in the unlikely event something leaks or is incorrect, they'd fix it. A more complex job can take about 3-3.5h but you can stay in the headquaters waiting area, there's water, coffee, toilets, 2 couches and even tables with sockets to connect your laptop and work. Let's see how my new windscreen performs in cold and rain, but so far everything looking good

Very professional done my screen in quick time.Many thanks.

A special shout to Tony who stopped what he was doing today at reception and came over straight away to look at the chip on my window screen. He was very helpful, polite and knowledgeable. Thanks Tony.