B&Q Beckton

It was the first time for me to come over to Beckton, as I needed to come to B&Q, and I have to say I had a very pleasant experience in the store.The staff were very friendly and also very helpful, I needed to get some items and I could not find them until one of the staff went out of their way to help me.When I got to the tills I had a very helpful and informative conversation with a staff member, about how I shorten the tree by a couple of inches.This member of staff {Frank}, was very pleasant and his knowledge and understanding was excellent, he is a credit to B&Q, has where all the staff I had interactions with.A rather pleasant experince. I have posted some photos, and a badly done video, the Christmas demonstration is excellent.

So this store offers free parking right next to the shop which is convenient. Large trolleys are available as are normal sized ones. Staff are helpful and polite. The store is big so be prepared to walk a while. There is good disabled access and parking along with key cutting services, a nursery of plants and tool hire. Overall a decent store.

Placed an order 4 pm 1 day before for a job next day, booked a van, and ready to work, just for them to call me at 7am to tell me that some items are out of stock. wonderful, thinking that they promise the order would be ready in one hour. Keep it going. VAn hire money lost, Client pissed. Well

Although the store is laid out well and easy to navigate, it’s very hard to find anyone available to help. I have been there 5-6 times during the school holidays and each time the experience has been the same. I managed to find what I need but service was not great. Everytime I had the same lady at the tills and the only one there with long queues, unfortunately it was not her fault she was going as fast as she could but customers kept adding to the queue. It was clearly a rota or management issue to deal with this. So as much as it was not the lady’s fault the store managers have failed over and over again in the 5-6 times I have visited. I then started to just order online as I spent way to long in queues in that store.

Most stuffs are young without proper training and make lots of mistakes. Managers are too arogant to come and solve the issue.While returning the item, one young staff member in his teenage scanned the whole box as one item and refunded less than the original price and said he needed more boxes. The manager didn't come for at least half an hour and send security as we are getting frustrated.Finally, after half an hour, the manager came and found the mistake but never said sorry for the incident and said other stuff to serve while we waited another 10 minutes in the queue. Too arogant lady manager.

We went to Becton to buy a radiator however it had no price tag so we looked for somebody to help and we found Steve G who had amazing customer service and helped us out very kindly, he checked the price making sure we got what we were looking for.Thank you very much Steve!

Terrible Customer service rude and very unhelpful staff. Duty Manager (Donna) needs to go back for more training. They have one star to wright this. I will never use them again.I placed an order online and it was coming from the Beckton branch. I received a text confirming the order and order date and the time was AM delivery. I called customer service at 1:30 p.m. as my order had not arrived by 12. p.m. After 15 minutes of waiting on hold, I was told I would be put through to Beckton. I was on hold for a feather 15 minutes only to be cut off. I called Beckton again for 10 -15 minutes once the phone was answered I was told I would be put through to the delivery department As the phone was answered I gave the order number and asked why the order had not arrived the phone was put down. I phoned again this time I was told that the Duty Manager (Donna) would look into it and call me back 1 hour later the Duty Manager (Donna) had not called back. After more calls and getting no information about my order a number of different staff laughed that I had not received my order. The Duty Manager (Donna) told me at 2.30 pm the order had been cancelled and rebooked for Monday 18th September. when I said this wasn't excitable the Duty Manager (Donna) told me I would get a refund, I asked for confirmation of the refund she told she couldn't do that The Duty Manager (Donna) disconnected the call. On checking my e-mail to find The Duty Manager (Donna ) refunded me £12.00 I paid £125.00 for loft installation. Where is the rest of my money? What did the Duty Manager do with the rest?

Really rude store manager, has no respect for her workers or customers. Walks around on her phone, denies customers help, when asked for help she blank out refused and told us to go to someone else, the list goes on, if I could put -50 stars I definitely would. Waste of time coming here if the store manager doesn’t give any care in the world about her staff and customers. Don’t even bother coming here.

I’m very disappointed and frustrated, I bought a few things and was expecting them to deliver on the 4th September (today) and they simply changed it the date without saying anything, I had to phone the store in the evening to know what was happening, then they told me my delivery had been rescheduled for more 3 to 4 days later (will be over 1 week for a simply delivery now). This is not acceptable, the least they should do is let know because I’ve scheduled my day to wait for the delivery and also I had plans and had hired someone to paint my house, now I’ll need to change all my plans and schedule. So annoying!!!! I’m not happy at all