Minds Matter

Sometimes good stock. But SUPER expensive and last time I went the music was so awful!!!

Best charity shop in Hove! They get in amazingly good quality items, I always find something. And the staff and volunteers are lovely.

The prices are so expensive! The people are nice, but when you price things that high you alienate the people that need to shop in charity shops because we can’t afford brand new.

The manager who now runs it is lovely person and the shop she was assistant manager/manger was great place when she was there. Since she left due to her promotion has gone downhill a lot.

What a perfectly AWFUL experience. I sorted out my wardrobe at home and thought it be nicer to give clothes to my nearest charity shop (Mind), rather than sell them on eBay. I came in with two bin bags (all I had to hand) of clothes including 4 REISS wool suits, MUSTO, ALL SAINTS, ZARA, UNIQLO, LES HOMMES etc. The woman working there looked at the sealed bags and said, “I’ll take one bag” without even looking through them. She then inferred that she didn’t like the way the bag was presented, even when I told her what was in them.I left and took my charity elsewhere. It blows my mind that more isn’t done to vet employees. I appreciate that much of the work is voluntary, but when it comes to basic customer service, when taking things that have been offered to you for FREE with the best of intentions, more care needs to happen when it comes to hiring/training of staff.