ROBERTS MEMORIALS LTD

This company bent over backwards for me and did an amazing job Im mind blown for how little I paid

Rude rude do not pay these people in full leave monies outstanding what a horrible experience with this sham of a company promised headstone in 3 weeks ago which was paid in full by the way wasnt done its been chasr chase with this lot i have repirred them to bmbc crematoriums rubbish

We cannot express our thanks enough to Nick and his team for the way they quickly and professionally engraved and fitted my granddaughters memorial.They exceeded our expectations in their service and compassion and we as a family are truly grateful at such a difficult time.

I would not hesitate for a a second to recommend Roberts Memorials. Nick was patient, comforting and practical in helping us choose the most fitting headstone at a very difficult and emotional time.The artwork and design was beyond anything we could have imagined and, after being welcomed to visit at each stage of the process, the end result is a beautiful memorial for our loved one. I cannot thank Nick and the team enough for their help and support.

First class service, really impressed by the professionalism and standard of work for a very reasonable cost. Couldn't thank them enough.

Brilliant job done to a very high standard thank you very much

Pains me to leave this sort of negative review but I am happy with the outcome. The negativity is purely based on the waiting time and lack of any update. I ordered the tablet headstone for my parents on 18th November 2021 and paid a third deposit. It was explained that it would be done by the end of December to the start of January. I asked them to keep me updated as I do not live local and would have to get a flight over for the stone being laid - told this wasn't an issue.I recieved no update in January and had to ring several times where the phone wasn't answered at different times of the day. Also sent an email which wasn't replied to. Finally got speaking to someone at Roberts and was told there was a delay on the granite and it would be complete at the start of February. This came and went. Same in March with me chasing and calling Roberts with no reply until they called me back for a signature in order for the council documents to be submitted. I was then told it would be the start of April. I again reinforced that I don't live local and would appreicate an update.Finally recieved a text message from Roberts at the beginning of May to state it was complete and the stone was laid - I was a bit pirturbed as I wanted to know prior as agreed. I was happy to recieve a photograph of the completed stone in the text however.I understand about business pressures etc but a simple text message with an update would have been beneficial, it's not as if I was waiting for a TV to be delivered. This sort of product is much moe personal/sensitive in nature.As I said I am happy with the end result it was just a bit of an annoyance to get there considering the circumstances. The staff when I did get speaking with them were lovely and helpful but the lack of progress and updates was disappointing.

Thankyou so much Nick and Clairefor making a hard job that much easier. I found it difficult to make any decisions about my dad's stone, but Claire spent time with me making my final decision easier. Nick you did a grand job- those would have been my dad's word THANKYOU

Very nice great staff knowledgeable about goods friendly and professional manner

I don't usually write reviews but feel as though i should, from walking into the shop right up to completion of my mother-in-laws memorial nothing was too much trouble for Roberts Memorials, the price was over one thousand pound cheaper than other masons in the area and the quality of the workmanship and service is outstanding, first class would highly recommend.