Proten Services

I have had Pro Ten Services out to my house on 2 occasions to fix a damp issue in my house.The first time they came round they told us that we had an issue with high water under our house and advised that we should get a PIV unit put in under the floor of the house to circulate air. This was put in after weeks of mithering after we had paid and we were hoping our damp issue would be sorted.On top of that we also got the outside of the house repointed to stop any ingress damp that could have also been present.We decorated the downstairs of our house after that and a year down the line noticed signs of damp on quite a few of the walls.I asked Pro Ten to come back to let us know what went wrong. They came and then told us that we had rising damp and would need need a full damp course injected around the house. We did this and I decided not to redecorate until we knew it has resolved the issue. I again got in touch with Proten due to continued issues. They tried to make me pay a survey fee for them to come out and check their own work. I disputed this and they came out took some samples and found that 2 walls still had rising damp issues. There was also another wall that had ingress issues and we had condensation damp in our porch.They wrote yet another report and told me that we needed mould paint for the condensation damp and a air brick for our porch but for them to cover the rising damp I would need to pay £90 for a sample of the wall to be sent off.I decided to get another company in to check the work.The new company have advised that we need plaster removing to brick and a new Damp course put in on 4 walls.I have on numerous occasions requested information on how to put a complaint in with ProTen and not been given the information. I have asked for information on the company that supplied the guarentee and had nothing back as well.This is a bad company, take your business elsewhere.I have spent thousands of pounds to put right the work that they said I needed mould paint for! as well as having to redocorate after the work they completed did not work.