Magic Computers

Magic Computers took on a laptop repair other companies had refused. The repair was done quickly and every part of the service exceeded my expectations, including excellent communication, super friendly, cost and being saved buying a new machine. In future I will now only use Magic. I’m still smiling - thank you! :-)

My Dell laptop failed to boot up properly and kept crashing and as it is the PC I use for my business I needed it fixed ASAP. Maciek at Magic Computers was a lifesaver and came round to pick up the PC which was returned the next day all fixed. I wouldn't hesitate to recommend this company, very knowledgeable and offers an excellent service at a great price.

I was just about to upload a full memory stick of data onto a computer as a back-up when the stick developed a fault and it appeared that all the files on the stick were lost. I contacted Maciek at Magic Computers and within half an hour he had collected the memory stick and got to work on recovering my data. He recovered all my lost data very proptly and did not accept payment till I had checked everything and was fully satisfied. A first class professional service which I can highly recommend.

‘Fixed’ my phone before COVID came about, and had him look at my laptop. Absolutely would not recommend. Can’t stick to deadlines, mucks about with prices and any time I’ve heard of him ‘fixing’ a problem, a new one crops up days later. Con man at best. I’ve heard half his reviews are fake, and have friends who’ve been asked to write reviews without using his services.

Had water damage on my Macbook Air -The owner offered to pick it up and have a look.He kept in contact while fixing it, and told me what needed replacement.Macbook was picked up, fixed and delivered back in perfect working condition in less than 1 day - Just brilliant service -And at a very good price as well.I will never use anyone else for future IT issues !

Unfortunately I can't recommend Maciek. Very similar experience to other 1 star reviews, especially in terms of deadlines and communication. I understand things don't always go perfectly when trying to fix something, but there's no excuse for ignoring messages and phone calls or not being proactive to update in the first place.In May I approached Maciek about recovering a hard drive that wouldn't start up, a likely issue with the power unit. He collected the drive and inspected it, coming back quite quickly to confirm he had managed to access it and how much stuff three was on it. I then arranged delivery of a new drive to a pick up point near his home for the files to be copied over to. He then came round to show me the drive which did contain some files I recognised, though all with odd filenames. So far so good - I agreed to pay him ahead of fully reviewing the drive.The key objective was to recover Apple timemachine backup, but this wasn't working. On review online, it appeared the destination drive needed to formaTted differently (it was exFAT, while the drive being recovered - as is normal for a mac drive - was HFS+). Maciek advised he doesn't format new drives in case it affects the warranty but would happily re run the process. This was the 16th May.2 weeks later, and with no update on where to deliver to or when he'd collect, I followed up on the 30th May. No reply. Chased again on the 6th June saying I would be in Wokingham and he agreed to receive the drive. 10 days later (16th June) I chase as haven't heard anything, no reply. Further 2 weeks (4th July) I chase agian. And 6th July. and 7th July. And 14th July. Finally in early hours of 15th July he replies, apologises that he hasn't done it yet but will do it soon.15th July he messages to say the destination drive (the new one I'd bought and had delivered to him) was refusing to be mounted and was faulty and included some photos to prove this, asking I get a replacement sent to him. I organise an in warranty replacement the same day. We have a phone call where Maciek agrees to print the return form and send off the faulty drive - which needed to be done by the 22nd July.1st August, having heard nothing, I follow-up. 3rd August he replies with a link to an Emirates free flights website (which I presume is sent in error), and nothing else. On the 6th August, now two weeks since organising the replacement, I chase again and outline how I need this resolved by the 18th August, otherwise I would need to pursue in the small claims court. No reply. I follow-up again on the 15th August highlighting the 18th August deadline, still no reply. And now, here we are on the 18th August.I appreciate things haven't gone entirely smoothly. It was obviously the first time he'd recovered a timemachine backup and didn't know to flag to me the need for the destination drive to be formatted a certain way. And the destination drive becoming corrupted is extremely unfortunate - I have had many of this seagate drive over the years and never had any failures, but must take him at his word (though again it would have been better if he hadn't been delaying doing this for so long). When I have spoken and met him, he's a lovely guy and I want him to succeed. In fact I wish I could leave a positive review. But after so long and so little communication, I'm out of options.I will update as and when there are developments, but I would steer clear of using Maciek - or delay payment until 7-10 days after completion to give time to ensure it has been successful.

Thanks Maciek for the great and speedy service in fixing my laptop screen. I'd highly recommend your business and will definitely be a returning customer should I have any further IT issues. Keep up the great work! Best Regards, Steve

Maciek at Magic Computers repaired my iMac very quickly at good price. Quite complex work removing screen (glued) to replace faulty parts and computer revamped with new and faster hard drive. All solved in few days meanwhile others were saying weeks, excellent service and guaranteed work. Fully recommended!

I gave my laptop to be fixed back in 2021, where Maciek was quick to tell me the problem and take in my laptop - after the original fix didn't work and needing to order different parts (it wasn't a simple battery problem as originally thought) I paid for the order of the parts and the time he'd already spent so the fix could happen as quickly as possible. Almost 2 years have gone by and apart from one response to a phone call where he stated he'd return my items and refund me, I've had no response to any texts, phone calls or emails. Maybe he'll respond to me here? But otherwise do not be fooled and avoid this company.

Maciek, was extremely helpful and responsive! He gave recommendations on what harddrive would be best to replace my broken one and sourced everything very quickly, there was also very good attention to detail and I was kept up to date on the progress. 100% recommend!