Helping Hands Home Care Preston

Great company to work for. Great service

J has looked after my 96 year old aunt D for some 7 months and I cannot praise her and Helping Hands enough. D looks forward to her morning calls to assist with washing and dressing and speaks about J as a “meeting of minds” friend. This is especially gratifying as D has not always been an easy person to deliver care for in the past and it is a huge relief to have someone to provide practical help. My husband and I are D’s only relatives at hand so carry the full burden of looking after her and ,thus, J has proved invaluable. I know I can rely on her to highlight any issues which D may not tell me herself. To be honest J is one of the things keeping Doris happy and safe in her own home without the grey cloud of a care home hanging over her. Thank you to all at Helping Hands

Helping Hands have been caring for my wife since October 2020, throughout the COVID 19 epidemic. We have found the carers, the management team and the standard of care to be very good. They have a large resource of carers who are generally competent and well trained. It has taken some time for them to settle down to a consistent standard and level of care but that has now been achieved. They are expensive but they are the seventh care agency we have had over the years and are the best we have had. Still room for improvement but looking forward to giving them 5 stars at the next review.

had a home app they came out filled some forms paper work in left me a un signed contract said theyd be in touch to sort the home visits not heard diddly since from them no replies to left messages and 3 emails no follow up after taking away my personal details including copies of my meds and all health issues to then just get blanked by them just not very professional at all..

I work for Helping Hands Preston. The Managerand office staff have been very welcoming and professional. They have completed everything I was promised. The staff and clients seem to be top priority. Thank you, Kerrie, Carla and Linda.

My experience of helping hands has been great. The carers for my Mum E have been friendly, professional and engaging. Always talking to Mum whilst carrying out the caring tasks effectively.Kerry has been fantastic. Mum had to be hospitalised for a period of time, and care at home stopped due to this. Kerry was great, informing us that care could restart when we were ready.There were numerous times when it looked like care could restart, and Kerry put this in place ready for it to commence, only for it to have to stop again. Kerry took pressure off us by letting us know it will always be sorted when it is needed.A great experience.