Internal Doors

Purchased 10 fire doors from them at a cost of over £1500. 4 of the heavier doors (39Kg) were damaged. The damage on all of the doors was consistent.They were packaged poorly, and only one courier for these heavy items. When the damage was reported they stated that doors should have been checked at point of delivery. Although the damage was only visible when the doors were unpacked so this is just not practical. They changed their story from 'you would have been made aware of this on your order and with the paperwork that arrived with the delivery' (which never happened) to 'you would have been made aware of this when placing your order. Lack of quick response, and no acceptance of liability. Very, very poor customer service.

Excellent service from Ross from first enquiry to ensuring I could pick up at a convenient time. Followed up with the warehouse when I had not received a confirmation email. Ross even followed up with an email after collection to ask if all went well with the collection. The oak veneered doors I bought look great and are quite substantial.

Impeccable customer service from William I needed specific information of which he delivered and also double checked with the supplier to ensure I didn't incur charges for error from the carpenter.I wish you and your partner all the best for the arrival of your baby in December.5th October update:Deanta (the manufacturer of doors) contacted me on the 4th to arrange fast delivery next day. Polite, thorough and efficient. She explained could be any time all day on the day5th October:Had a call from the designated driver of Davies transport deliveries and my doors have been delivered this morning at 9am. Incredible again! Thank you.Incredible service from start to finish. I am yet to inspect the doors, and will do so within 48 hrs but as it stands I shall be back and will not go anywhere else now for doors.My only gripe: hinges ordered and received were a bit pricey having seen alternatives but I am unsure as to whether these are specific to solid doors. Other than that. I am really really happy with my experience.

I bought 9 solid oak doors after looking round online at various companies/prices.Gill in sales was extremely helpful and a friendly voice on the other end of the phone. Thank you Gill!Unfortunately, one of the doors had a slight mark on it, however the customer service provided by Maria was fast and efficient and we had a resolution within 24 hours.Would happily go back to them. Good quality a good customer service.

These guys provide excellent service. Ordered 11 doors from them. Felt like I spoke to half the team there while refining the order and going over options, but each time I phoned, staff were helpful, pleasant and knowledgable. I spoke to Ross, Jackie, Heather and Gill at different points and I would highly reccomend their services.

Had the pleasure of dealing with Jackie, who was kind enough to a give me a considerable amount of her time.Ensured not only that I was happy with my purchase, but that I was aware of the different options available to me. She did this on numerous occasions over a number of days before I finally decided and ordered.She was happy to give advice and share her expertise without any element of pushing me into a purchase.Super happy with my purchase's, couldn't recommend her enough and will definitely be visiting her on my next / every project in the future.

I was impressed with the range of internal doors they had on offer. There was something for everyone, from traditional designs to more modern looks. And the best part was that the prices were very reasonable. I decided to go for a set of pre-finished oak doors, and I couldn't be happier with the results. They look fantastic in my hallway and really add to the overall look and feel of my home.

Outstanding service and price, Kyle could not do enough for us so polite and helpful and always called us back when he said he would.Thanks Kyle

Company seemed very good when we ordered the door. A rapid response when they wanted our money. The door arrived damaged - not noticed at the time of delivery as it was on underside of hefty door. Been in touch with company on 7 occasions this week with phone calls and emails. No resolution to the problem - all contact has been at my instigation. Also Sales staff did not indicate that the lock did not come with key section so not usable.UPDATE (a week later): Since learned from them that they have employed further support staff. They have apologised for delay. They have accepted complaints about damage and we have reached agreement on sorting this out. We are still waiting for the resolution to the lock issue - awaiting delivery of replacement. Will update later when fully resolved