HealthHarmonie

I waw referred to this clinic but they didn't bother to request for my bloods from my GP. I was somehow made to feel responsible for this during my visit. I have been up and down between my GP and this surgery trying to get my blood work sent to them. I still have terrible symptoms and nothing has been done about it. Nobody seems to care or be bothered. A waste of my time and a further cause for my depression symptoms to worsen.

Very poor experience, had a ultrasound scan after waiting over 1 hour after appointment, nurse advised at booking another appointment even g the though i missed a day off work ! Then person who preferred scan decided to bite his nail then spit it on the floor before applying surgical gloves! Poor is being generous!

Lovely nurse. Explained every step of the process to me and made me feel very comfortable. Got my results a few days later I've finally have some answers to my skin issues.

The Doctor who dealt with me, had clearly read my notes prior to my appointment, and understood how to accommodate my needs, which put me at tremendous ease throughout the whole process. He was very courteous and is assistants were extremely helpful. The doctor and staff of this service are to be highly commended and I would definitely recommend them to others.

My appointment was at the Solihull branchSadly the door opening button doesn’t work and the lady on reception was too busy looking at her phone all the time before I had to knock and she then let me in, she then returned to her desk and continued to sit there the whole time I was waiting still tapping on her phoneNot a very good first impression but after that the service fas faultlessReception staff should not be sat there just tapping away on their phones with wireless headphones inThat gave a very bad first impression and she couldn’t have looked less interested in me being there in the first placeAlso it was as if I was interrupting her internet chattering by actually knocking on the door loudly so she eventually looked up and came over and disgruntledly had to open the Brocken door for meMade me feel like I was interrupting her precious phone time that’s obviously more important than letting people into the buildingShe only spoke to say have you got an appointment and who with? I told her and she said “ sit here I’ll call them “ and that was the total conversation as she went back onto her phone chatNot goodIt was Wednesday the 22nd at 2.30 pm for the record

The appointment was on time and the optician was efficient and welcoming. The consultant was friendly and very reassuring. He explained in detail and what any future treatments involved. He was one of the best consultants I had ever seen.

Great service didn’t have to wait for more than 5 minutes, was in and out very quickly. The removal of a lump on my nose was good, it is hardly noticeable. The person who did it was very informative, helpfulAnd polite, so was the assistent. The place was clean and warm. Referred by the NHS. The building was easy to get to and parking which is free and plenty of spaces.

Very poor, no communication and no people skills.I went for a biopsy at 8:30am on a Sunday morning, nobody explained what was going to happen at the appointment. Even worse the person doing the biopsy didn’t know where the biopsy was to be tanken from!!!How much confidence can you have with a set up like this operating out of a log cabin?Two months later I have received no apology or new appointment!I just felt that I’d been fobbed of to some secondary set up as opposed to being sent to a hospital appointment!!!

Absolutely zero feedback since my appointment. Comments made regarding further scans ect and not a single thing heard since. No results, no feedback and no sign of any further appointments. Shocking

The Doctor, nurse and receptionist was extremely polite and informative, set me at ease (from the second I walked in the door). The whole of the people that work there are pleasant and kind which you don't always see in that environment. I would recommend this clinic to everyone. So much better than some of the other clinics, hospitals, surgery's that I've been before.