Charnwood Consultancy Ltd

I had a very prompt service from this company. The imput from Kelon was invaluable. I had avery thorough and detailed home buyers report. I would definitely recommend this company.

I've found Kelon very helpful and knowledgeable.

We chose to use Charnwood Consultancy Ltd without knowing that much about them. But we were so happy we did from the moment we made our enquiry.They were extremely responsive (took our call on a Saturday and did the survey the next day), extremely thorough (we had feedback from multiple people that the survey was one of the most efficient they had seen) and very patient (Kelon spent over an hour with us on the phone on a Friday night going over the survey details with us).On top on this, their rate was less than we had expected to pay for the Home Buyers Report service. I love supporting growing local businesses and it has been our absolute please working with Charnwood Consultancy. I would highly recommend them to anyone!

Very professional service, easy to work with. Explained everything in detail and produced a report very quickly. Highly recommended.

This company is potentially a front for a scam - beware. I have had a terrible experience using Charnwood Consultancy that has left me nearly £500 out of pocket with no survey, no response from the company and in a position where I am now having to exchange on a property without having had a survey report. I booked a homebuyers survey at the end of April for a one bedroom flat and made it clear from the start that I needed the survey report by the end of May because of the exchange and completion dates. I struggled to get any response for a while but eventually spoke to Kelon who said it would be done in time. More waiting ensued while they failed to contact the estate agent. Eventually they booked in to survey the flat on the 27th of May and told me that they would get me the report within 48 hours. It is now the 7th of June and I have received nothing from them nor had any responses to my messages. I am due to exchange tomorrow and am now going into the purchase with no survey results. This is the worst possible situation to have been in. I made my situation clear from the start and Charnwood Consultancy took my money under false pretences. If there are problems with this flat further down the line then I will have fallen foul ENTIRELY because of Charnwood's lies and lack of professionalism. They are ignoring my requests for a refund on a job they did not complete. Avoid like the plague.

Absolutely amazing service from Kelon and the team at Charnwood. Managed to get us booked in at extremely short notice. Exceptional professionalism, great communication all the way through the process and really reasonable rates. I would highly recommend to anyone.

Excellent and I would absolutely recommend.

I had a really good experience with Kelon on the structural survey done on a house for purchase. I got the appointment within a week and the report in the next. THe report was very detailed with lots of pictures highlighting the issues.He was very detailed in the survey, and explained to me every point in detail and also guided me how to get them fixed. He was happy to respond to my queries whenever I would call. I would highly recommend to anyone looking for a structural/building survey.

The survey I requested was carried out in a timely manner and Kelon was very helpful with explaining some of the finer points of its findings. I did have to chase a few times to get the report - they definitely seem very busy.However, I was told that the drone footage of the roof would not be possible on the day due to bad weather. Kelon promised it would be completed at a later date, but this never materialised. I have chased in a few times, but they have never responded after the initial post-survey call. Disappointed in the lack of customer service overall.