Sussex Oak and Restoration Materials

Very helpful, popped in today to get a Oak mantel and customer service was amazing very helpful, answered my questions and I am very pleased with my mantel

Last week I ordered reclaimed granite curbstones. Instead York curb stones were delivered. When informed of this error the owner told me that he had not checked this delivery Before it went out from his yard. In addition the picture of reclaimed granite curb stores on the company’s website is a generic picture and did not represent the goods. The owner did not offer compensation or to take the York stones back. Given this level of service I can not recommend this company to other customers.

We ordered oak sleepers for a project we are working on. Were told they would be ready Tuesday morning, so planned the day around installing them. Called to say we would be over to collect but told no one would be there, they would deliver Tuesday evening. Re-scheduled work to install on the Wednesday, the last day on the project but no sleepers turned up and phone calls, texts and emails all ignored. Absolutely terrible way to run a company and would never use again.

Sales and delivery of oak sleepers was very good (hence star). However a number were very poor and sub standard with deep lesions, excessive bark and extensive damage. No response at all to me contacting them on several occasions until I gave up. For this reason, I can't recommend this company and won't be using them again.