Splendid Pets Ltd

Really impressed by the extent of knowledge and willingness to spend time to ensure we got the right advice. One of the few specialists who we found that actually listen to you. Very reasonable prices and very good service. Cannot recommend them enough. Andre

Can't rate these guys enough!Ordered a dirt trapper mat at 8.30 in the morning, order was confirmed by 9am dispatched within 2hrs and was delivered by 9.45am the following day. I had email & txt confirmation on each step of the way.The matt itself is immaculate and at well over 1/2 the price of the ones I'd been looking at that weren't as big I will 100% order again and will definitely recommend to anyone!

Really some of the best customer service I've had in a long time. I was a going to place my order on line, but like a lot of software Northern Ireland wasn't an option. I dropped them a FB message at about 17.11 on a Friday, I honestly didn't expect a response. They did respond and were so helpful. Even though they were closed they offered to call me and take a telephone order. I declined and ask them to call Monday. A very polite lady ( sorry forgot her name) called me Monday as promised, again couldn't have been more helpful arranging payment and delivery. My dirt trapper mats arrived on Wednesday as the day they told me they would arrive, and even though on the call they had made sure I knew I was buying c grade items, the mats are great and do the job they were purchased for.

I have been dealing with Splendid nearly three years now. They are professional and sell good quality products. They give you that personal touch that other grooming wholesalers just lack. They are extremely helpful. Ask for Maya, she's a star!

If you want to waste your time and money, buy here. The stress and worries since I purchased a grooming table here never ends. Second Saturday in row that we spend indoors waiting for the delivery and still not here. Waiting for my refund and will never use them again.

I have seen bad revues of this company but can honestly say used them many times and found them great , I can recommend the Rosie rocket dog drying blaster as the best on the market for the money . I had one small problem which was rectified immediately i brought it to there attention .Always found them very helpful .

I have been a customer for 6 years, as are many of my friends on the show circuit. Never experienced a single issue. A courier caused an issue once, but one of the lovely ladies from the Splendid team chased them up and must have kicked them from here to next week, as my order turned up after hours delivered by the depot manager. That’s what I call splendid customer care.

Do not use this company!I ordered an electric grooming table, comb attachments and other products from this company. They did not send the products when the said they would, a week later after the products were meant to arrive they send a deliver day. The products were not delivered even though someone took time off work all day to wait in for them. When they did arrive, did being the grooming table only, the table is damaged, the packaging was damaged. The cable for the table was shawn so it can not even be used. The table top it's self is bashed and damaged. And well, I am still waiting for the things I ordered from them.Would never order from them again

Bad experience. I ordered 10 of their low grade mats which I have done before at a cost of £90. They come with some marks on them usually but half of these were unusable. I rang to ask for them to be changed and was advised that they mix the very badly soiled in with the not so bad and if I wanted to return them I would have to pay the carriage. As you can imagine cleverly the cost was more than the price of the mats. They advised people buy them to line vans and pet cages but they weren't even fit for this. The 'badly soiled mats' were covered in white paint, had ends ripped off so where not even whole mats, were soaking wet and some had rips and tears in the middle so were completely unusable. I have now disposed of them and will not be using this company again. I would recommend they change their website to state the condition clearly of the products being sold as these were only fit for the rubbish tip.

I recently began dealing with Splendid pets and there has been a delay with my orders. I have not appreciated the customer care experience, it could be because I am not based in the UK. I would encourage them to improve their customer care services , especially with offshore clients.