Halfords Autocentre Dundee

Just want to say a big thank you to Lee and the rest of the team at Halfords, Ure St, Dundee.I was booked in for an MOT today but was a little nervous as I had read some of the bad reviews after I'd booked it!Anyway, I was greeted very warmly, my MOT was completed on time and my car was waiting for me in their car park ready to drive out.Thank you for a fast, friendly and efficient service, I will definitely be using them again, and so should you!

Called in to purchase a new battery. Back on the road in ten minutes with a new one fitted. As good as it gets!

Booked a slot in advance, turned up 10 minutes early to be told they had no space for me because a more important vehicle was on the lift.Got fobbed off to another garage out of my way, an hour after I had booked for, that ended up being too busy to take me, even though my booking had been transferred".Terrible service

Extremely Disappointed with Halfords Auto Centre DundeeI had a deeply disappointing and frustrating experience at the Halfords Auto Centre in Dundee. I booked a slot for my car's aircon repair and underbody check, making a prepaid payment of £17.49 to secure the time slot. However, the entire process turned out to be a nightmare.Upon arriving at my prebooked time on Tuesday, the 18th of July, at 11:15 am, the staff's unwelcoming and unfriendly behaviour was disheartening. They showed no concern for parking arrangements, simply dismissing any responsibility for potential parking tickets. This arrogant and unprofessional approach was off-putting from the start.Furthermore, the lack of communication and accountability added to my frustration. After being promised a call within an hour to explain the faults and expenses, I received no update until the following evening. Even then, I had to initiate the call, only to be informed that my car would be checked the next day due to prioritised jobs." This neglects the purpose of offering available slots on their website and pre-booking services with payment.Subsequent days were no better

Un believable they call this place a auto centre, handed my 2004 Ford ranger in to have the wheel alignment done at the one in Ure street Dundee.1 hour later I get a phone call to say they can’t do it as it needs the 4 wheel alignment done and not just the front to which I pointed out that is impossible due to it having a solid rear axle like every Ford ranger and basically every off road pick up truck. So then they said they’d do it (well done it is your job)Next phone call to pick up the truck as it’s done, go to get it and find it parked on double yellows. Go into reception to be told that they couldn’t do it as to many broken things under the truck. Asked what was broken to get told exhaust, a oil leak and a broken front spring. Amazing how does that effect the wheel alignment oh then pointed out to the mechanic sitting there it has torsion bars on the front so how can it have a broken front spring, to which it changed to the rear spring and oh I didn’t work on it. Again how does a rear spring effect the front wheel alignment ? Maybe not try to fob off a mechanic of almost 20yrs because your fitter can’t be bothered doing there job. Torsion bars look fine to me and even all new track rods.

Really happy with the service received from Paul and the team at Ure St in getting my sprinter MOT’d. I was a bit anxious about timing as I had to get the van back in time to travel for a funeral but Paul kept me informed / reassured and the van’s come back perfect and on time. Cheers to the team!

When there was unexpected brake issues which required urgent repairs and when let down by a lot of nearby garages, I phoned Dundee branch (I was their old customer when living there). Though the team has changed, Sandy the manager was very empathetic ( I was on a few day trip to Dundee and stuck with broken down car) and took the car as urgent work…And he got it fixed for a reasonable price, that too quickly!Fantastic branch… would give more stars if possible. Good customer care!!Many thanks Sandy!!!

Great communication for booking and reminders. Easy drop off at Reception. Great app to monitor work and timely update by txt and email. MOT undertaken at low cost and savings by far to dealership. End of warranty so why not shop around. Recommended.

Had my first interim service done on my Fiesta 24 August. I paid extra for the Ford parts service so my warranty would not be affected. Halfords also say that they will update the digital service schedule (the only service recorded for the car) they have not done this! After numerous calls to the garage and to Halfords customer services the problem is still not resolved. As at 02 Oct I have now been told that it will be uploaded in 7 -10 days and if it's not to call back. If you require a digital service record for your vehicle DO NOT USE HALFORDS!Well as at the 14th October still no update. I contacted coustomer services on the 11th and was told an area manager would be in touch to rectify this in 72hrs. It has now passed the 72hrs and no word. So the reply from coustomer services below is worth NOTHING! So again if you require a digital record of your service DON'T USE HALFORDS!