The Bermondsey & Lansdowne Medical Mission

Called in first thing 8am and got through 20 minutes later where the receptionist was able to schedule me for an urgent appointment in the afternoon. The receptionist was efficient if a bit brusque with people (a reality of the ever-growing queue), but went out of her way to communicate clearly and caringly with a man who was speech-impaired in front of me and ensure he had his appointment details written down. Waiting room was a bit chaotic. The doctor saw me on time, was perfectly kind, took care to listen to my full story of the presenting issues, and while she wasn't able to get at the root of my problem on the day, she did all she could to make sure I took the next steps, made follow-up appointments. Overall, while the experience was far from serene, staff were incredibly efficient and effective.

There are so many basic things that can be improved. I have been with this surgery for 10 years me and my family still don't have a GP. If you want an appointment with a experience dr for baby they will not be available. They only take appointment from their own selected patient. If anyone from NHS interested in improving this place please feel free to contact me as like many others i have lists of things that i believe is wrong with this surgery and can be done better.

You currently have completely under-resourced reception who are becoming increasingly unhelpful and slow to respond. I now spend on average an hour on the phone to make an appointment or request a call, or queue for an hour in the morning to stand a chance of getting a same day appointment. And a single call back opportunity from a doctor when you are working full time or looking after children is poor service in the extreme.If I was able to move practices I would, but you run everything within a reasonable distance of home.

It is linked to the Artesian health centre so do not attend the wrong one. Not signed up to the NHS patient booking online system which is very poor. Seem to prefer phone consultations (this was pre Corona)

The service we have always received from Jean the receptionist has always been brilliant. She always shows empathy and support to me and my 92 year old mum and it has always been appreciated. Thank you!

I've been a patient here for 15 years and while it's true that there are long waits for pre-booked appointments, I've never had a problem getting an 'on the day' appointment - but that does involve getting up early and joining a queue when the surgery opens its doors at 08:00 (the queue normally starts to form before 07:30!). I don't bother trying to phone for an 'on the day appointment. In the past some of the receptionists have had a bit of attitude - I think it's pot luck who you get and if they're having a bad day. Personally I've always found the doctors to be thorough and empathtic (I usually see a different doctor each time). So I don't recognise some of the comments that have been made.

2 weeks been without relevant medication ! Put in repeat prescription two weeks ago to be given three different prescriptions none with the medication requested . I have had no kidney tablets and I have kidney failure tried to leave me without insulin . They are the worst doctors in South London and should be shut down ! 1 doctor on call for the whe surgery some days incompetent staff and have literally put me in hospital as a result of their negligence .Tried to contact the practice manager via email and call yet she doesn't even bother returning call .

Some of the rudest receptionist responding answering to phone callers you will find in this surgery, not all of them though. Just now after a young voice n the phone was responding to my queries without knowing the answer, and making up a silly response (as if we were stupid), when contested about it just hunger up the call.