Natural Spa Factory

If I could give no star, I would definitely do. Poor customer service with unrealistic reasons. I have been to a spa where their product was displayed for use and I liked the fig and vanilla for which I put an order for hand, body wash and lotion 2 of each. I opened the 1st bottles, the smell does not last and is faint. Such a poor product unlike the one I used in the spa with a different transparent package. Their customer service emails to tell me that they can’t return the unopened extra bottles which i purchased. What a company…. there are brands out there with similar price range which are way better in quality than you. Plus what I experienced is just written by another customer in these reviews. Your company won’t survive with a service like yours. During my lifetime in UK, you are the only one who don’t accept unopened purchased products, even the most famous companies and supermarkets do. Such a strange one!I would say be away from this company- I lost 77£ purchasing very low quality product which they don’t admit, apologize and return.

Ordered the Fig and Vanilla sulphate free shampoo and conditioner set and didn't like how they perform. The formula is very drying and I won't be using anymore. Tried to contact CS to return the items and was told not possible.

Beautiful, natural products! A pleasure to use and such great results!

I've swapped from Korres to Natural Spa Factory for my face oils. They're less heavy, a better price and all the better for being a UK company. Very happy, glad I found them!

Bought the hand wash from Lucknam park spa after using the products in my bathroom there.The hand wash lather up unlike any other, it’s absolutely beautiful as is the fragrance.

The shampoo doesn’t perform well. You need a lot of product to wash your hair properly. It’s a shame as the smell of Fig & Vanilla is amazing.

Exceptionally high quality products at affordable prices, and friendly knowledgeable staff.

I don't buy my massage oils from anywhere else, as this company is excellent on all levels. The products are Amazing, High Quality and the prices are excellent too for what you get.Customer Service wise, I could not ask for more - this is a company that care about their customers, and they go the extra mile

I love the products especially the illuminate range which are products both myself and hubby use. My favourites are the skin polish and moisturiser. They smell so yummy and leave my skin moisturised but not greasy.