Indespension Northampton 34 Rothersthorpe Cres, Rothersthorpe Avenue Ind Estate, Northampton NN4 8JD

About the Business

| Indespension | indespension.co.uk. The UK's only nationwide trailer supplier for new & used trailers, trailer parts & tow bar fitting throughout the UK & Ireland

Contacts

Call Us
+441604875126
34 Rothersthorpe Cres, Rothersthorpe Avenue Ind Estate, Northampton NN4 8JD

Hours

Features

  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Wheelchair-accessible entrance

Recommended Reviews

Matt Rogers
01.03.2024
Indespension Northampton
A* Service from start to finish. Brought a car with a towbar already fitted only to find out a few days before needing to tow that the electronics had failed. They told me to drop the car to them for a check over, gave solid advice on what they thought the issue was and even gave me the wiring diagram to aid my attempt to carry out my own checks/ repair as they couldn't get me in the diary before I needed the car. Long and short it needed a new harness fitting which the guys ordered and fitted at my earliest convenience. Very fairly priced and a nice Team overall. Thanks very much for your help!
Rob deG
15.02.2024
Indespension Northampton
Perfect professional, friendly experience. My new tow bar & electrics are A1...Really pleased as beat others price by a mile. Thank you so much
Mike Evans
11.02.2024
Indespension Northampton
Ordered trailer parts,received proforma and paid instantly via BACS..Informed them that payment had been made. Waited for about 1 week with no delivery.Telephoned to find that they had not sent parts. Parts arrived the following day, incomplete order. 5 days later and I,m still waiting.Very inefficient service with incompetent staff. My order was placed with the main stores so I have no confidence in this outfit. Buy Ifor Williams if you want decent service
Andy Stephenson
08.02.2024
Indespension Northampton
What a great service, I had a towbar fitted 18 months ago, i recently realised that there was no permanent live feed fitted, i went back today to have it rectified which they did totally free of charge without any representation having to be made. Well done, a great example of good customer service even 18months down the road.
Melanie Kilborn
14.01.2024
Indespension Northampton
I called in this morning as I wanted a tow bar fitting and a small trailer. I waited while the chap talked, talked and talked some more to someone I can only assume he knew as he didn't once glance my way or tell me he would be with me soon ( I was 4ft away). I still waited and waited until he and the customer left the shop and went up the yard?????????? Then it clicked...this is why I ended up going somewhere else the last time as I booked an appointment but when I arrived the one and only tow bar fitter hadn't turned up for work...DON'T WASTE YOUR TIME AND MONEY IF YOU ARE LUCKY ENOUGH TO BE ACKNOWLEDGED in the first place!
Adrian Mainwaring
10.01.2024
Indespension Northampton
Absolutely first class service from this Branch, ordered parts in for me made it up within 48 hours. Lewis was so hopeful, I will definitely we going there for all my jet ski trailer requirements. Thanks Lewis for your help.
Gareth Smith
02.01.2024
Indespension Northampton
Very last minute hire (needed same day) of a car transporter trailer. Team very helpful both on the phone and at the depot, ensured we had the right tool for the job" including the proper wheel straps to secure the load. Return of the trailer to off hire was just as simple. Would definitely use again. One word of caution is that they cannot currently produce number plates so ensure you already have one for tow vehicle to go on the trailer."
Faenwood
21.12.2023
Indespension Northampton
Tow bar fitted and afterwards I noticed I had some electrical niggles. I let them know and they ask me to come back in as soon as I could and sorted the issue very promptly. Very happy with this level of after care from them and a lovely friendly team too!
Terry Joyce
19.12.2023
Indespension Northampton
I had a removable towball Towbar fitted tp my brand new Honds CR-V in March, 2017. After arriving at my first holiday destination two weeks later, having towed my caravan around 200 miles, I discovered to my horror that the fitting on the towbar which holds the towball was so loose the bolts/nuts could be turned by hand. A potentially fatal situation. A local garage tightened the bolts for me to enable me to tow my caravan home (a very worrying journey). They advised me that the bolts could not have been tightened to the correct torque settings and had some doubts that some padding washers had been correctly fitted. I returned to Indespension - Northampton who agreed to ensure that the towbar had been fitted properly and that the bolts were tightened properly. I had to wait 2 weeks for an appointment for them to do this which involved postponing a further holiday I had planned. Fitting and then rechecking the towbar involved removal of the rear bumper assembly twice.When I returned home with my car after the check had taken place (I was advised by Indespension that all was well) I discovered quite a bad scratch on the side of the bumper and another minor one on the underside of the bumper directly in line with the towball. It was obvious to me these had been caused by Indespension, and indicated a lack of care, when dismantling and reassembling the bumper the second time. As I had no proof of this and thought Indespension could easily deny responsiblity, in order to avoid further confrontation with them, I arranged and paid for the repair of the larger scratch at a cost of £150 and decided to live with the other.However yesterday, a year later, March 2018, I took my car to the main Honda dealership in Northampton for its first service. They pointed out to me that the rear bumper was not reassembled properly, which could only have occurred when the towbar fitting/check had taken place, in that one part was overlapping another the wrong way round. When they disassembled the bumper in order to reassemble it correctly they found that a corner of one part had been broken so that a clip attached to it could not be reconnected which they said was probably why the incorrect overlap had been done in order to hold the section in place. They were able to partially rectify this for me to the point where the damage is not now so obvious.I found the staff at Indespension at both times I visited totally unfriendly with few social interaction skills. The guy on the reception ( I don't think he knew how to smile) showed no sympathy for the dilemma they had caused me or the fact it could have had potentially fatal consequences and only gave a cursory insincere apology. They made no effort to make immediate amends. In fact when I visited again for the second appointment a member of staff initially greeted" me with "what do you want mate" and spent the whole time I was trying to explain why I was there scrolling through his mobile phone and not looking at or really listening to me.I found the whole experience of having a towbar fitted by Indespension absolutely awful and have ended up with what was my "new" car damaged and a towbar fitted which I do not trust

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Map

34 Rothersthorpe Cres, Rothersthorpe Avenue Ind Estate, Northampton NN4 8JD
Indespension Northampton