Romwy Power Garden Machinery Ltd

A company with clear passion for providing the very best customer service.I visited the ROMWY showroom looking for advice on a replacement for my ride on lawnmower.Graham, the owner guided me in a completely unpressurised manner, and after I expressed an interest in a robotic solution he explained the options and offered to pay a home visit at the end of the day.Graham facilitated my purchase, and recommended the correct mower for the lawn rather than the most expensive. He said that if indeed the next model up was needed, he would exchange the mower and so I had nothing to lose in trying the cheaper model. What a difference to the normal expectation of a ‘sales pitch’. He even offered to offset the purchase by allowing a trade in for my ride on.He lent (and delivered) a self propelled petrol mower free of charge so that I could prepare the garden for the installation of the robotic mowerThe installation was prompt and on the promised day and very professional.Graham had left his personal number to be in touch and indeed guided me through initial set up late in the evening.Since the installation a couple of weeks ago, as can be expected there have been a couple of teething problems. I sent a message to Graham rather late in the evening (after 2200) expecting a reply in the morning. Graham replied back immediately, and popped into the garden first thing in his way to work and sorted the problem out without even troubling us by ringing the doorbellAgain after a query 2 days ago, Graham himself has attended over the last 2 days and resolved the problem.This personal attention from Graham and passion to ensure I was happy with my purchase, together with service beyond expectation, is surely an example for all. I can honestly say there is no other company I would now want to deal with for all my garden machinery needs. Thank you Graham and the team at ROMWY for your honesty, professionalism, expertise and caring. I am grateful.

I’ve purchased 2 items, a chipper and a riding Mountfield mower. The chipper prematurely wore out and Romsey made good. The riding mower came back from annual service and the bagger fell off when tried to use. Now I find that cotter pins which hold parts of mower together were left off so haven’t been able to cut grass again. Worried about technicians attention to detail .Romwy didn’t examine mower after the first incident, just gave me a clamp which was missing. DisappointedUpdated review - Romwy came over and supplied missing parts and adjust the mower. It was good of them to sort out the situation. Updated stars to reflect this. Thank you

Get the job done fast very helpful pick up a drop off on time

Always have what I need or can order it in quickly. Just popped in again today for a spare part, and they had it in stock

I took our old Toro machine there. It had been stood for two years. I asked them not to service it. Just to sort the carburetor issues. I got it back this morning. It had been cleaned and runs really well. I was only charged £75.Fantastic service, great staff.

Brilliant advice and service. Very helpful staff making sure you get the right tool for the job and not trying to oversell anything.

Excellent service we turned up 20 minsfrom closing but there was no rush and plenty of advice given .,........thanks guys

They always take time to listen to your problems and then fix the item at a competitive price . They phone you and tell you what is wrong and the various ways the problem can be resolved at various cost. You decide what to do to what you can afford.