Lotus spa

Not a relaxing experience at all. I went for a full body 1 hr massage and paid £40 and it was basically just a rub on my back. She answered the phone during my massage, she used tissue to wipe and I was horrified to see she was using baby oil!The music was quite loud in my ear and not very relaxing. The bed was up against a wall so she couldn’t even get to one of my sides correctly. All in all very disappointed and will not be going again or recommending

A very professional service, staff are friendly, yes some are not very good at English however they fixed my back pain!Book in advance because they sometimes only have 2 staff.

I went to Lotus Spa Chinese massage in Newbury ,I did it for an hour, it was so good. The massage therapist is very professional, thanks

First time visit this week. I hadn't booked an appointment, but they managed to fit me in 10 minutes later. My masseuse was a Chinese girl named Ava. Very friendly & soon had me relaxed. Excellent massage skills & I left with a spring in my step. I will return next time I'm in Newbury.

After travelling a fair time. I decided to get a massage. The experience left me more worn out than I was in the first place, can't comment just stay on the M40

Booked a Massage for 2 people time and date repeated , phone no taken , arrived to be told they could only do one as no staff , no phone call to advise beforehand

Very good massage today my back feels so much better than to kelly

My husband went here and said it was the worst massage he had ever had, said they were unfriendly, massage was behind a curtain in shop front area and therapist left him three times during massage to deal with people coming into shop. He said avoid at all cost and not even worth the 1 star.

Appalling customer service. I booked a massage for 1:30, went into shop (it really doesn't look like a spa at all) no one was there. No one answered my phone calls. At 1:45 someone finally answered my phone call to say that the previous client was late and now my session would be late. Could I come back at 2:05? I did and then a woman came down from the upstairs area to say I was late and she couldn't see me until 2:30. The lady in question did not look at all like a masseur as she was bare foot, heavily made up and wearing a strappy top dress. I suddenly thought I was in the wrong kind of establishment.