SelClene Herts

We were really pleased with our cleaner until she claimed for time, which we later discovered she had not worked.Selclean tried hard to get the money back from her and gave us £5 compensation as a goodwill gesture, but this did not cover the amount our cleaner claimed for. As the contract was between us and the cleaner it has been left for us to claim the money back through the Small Claims Court, Selclean have said there is nothing more they can do. So we have been left with the hassle of going to court.We have written evidence of the cleaners fraud (signed time sheets and texts), yet Selclean do no want to see this evidence. Although Selclean are not giving her new work, they have continued her work with her other existing clients.An agency knowingly keeping a dishonest worker on their books does not deserve higher than the lowest rating.

The first cleaner they sent, did not clean properly but kept saying it would take time to get on top of things"

I've never felt it necessary to review a company on Google before now, but that was before I had dealings with Selclene. The cleaner did turn up reliably on a weekly basis, and cleaned to a just about satisfactory level without being outstanding. The problem arose when I tried to terminate the service. I requested it to stop last July, and the company continued to take a quarterly fee from my account to the tune of almost £300. I requested a refund in early January, and more than two months on, I am still waiting for it. The staff in the St Albans office are unhelpful and borderline rude; head office staff, while more polite, still don't seem to be capable of processing the refund despite repeatedly promising to. Incredibly poor.

The cleaner was pleasant but at the end she asked me to sign a checklist to say I was happy with the clean. I mentioned that I haven't gone through the whole list of items mentioned on the sheet. She told me not to worry and just to confirm I was happy with the clean. I signed it but afterwards realised that in 6 hours, not much really looked different. She then said I would need another 8 hours to get the house clean.I paid £150 for 6 hours and they only sent one cleaner. I personally couldn't see 6 hours work. I contacted Selclene after via email and got a brief reply saying they are surprised at my email.I then followed up as I then found more cobwebs that hadn't been dealt with. I specifically asked the cleaner to first remove all the cobwebs.I then got no response whatsoever!Terrible, terrible company.***UPDATE TO RESPONSE BELOW****The response below is hilarious. The cleaner did not have to answer the door to a single person the whole time she was cleaning, as I had cancelled the washing machine installation. There is no landline in the house so she would not have had to answer the phone either.Considering I specifically asked her to remove the cobwebs first, I found cobwebs afterwards in 3 other places.

I've personally only had positive experiences with Selclene, both Frances in the Selclene office who has always been very helpful, and my current cleaner Nicky who does a brilliant job.I have recommended Selclene to my next-door neighbour and she too is thrilled with the professionalism of the company and her new cleaner :-)

I’m pleased with Selclene and have been a happy domestic cleaning customer for about 5 years now. They are professional with high standards. As a renter this helps me when the landlord agency visit - they have commented more than once that the place is spotless. So that’s another benefit to me, everyone’s happy. Thanks Selclene!

We've used Selclene for a Spring clean" several times and couldn't stop marvelling at the excellent job Gabriella did on every occasion. Everything sparkled and she didn't stop from the time she started to the time she finished. It was really easy to book and the office staff were lovely and efficient. Previously to our move to a smaller house (with the children moved to their own places) we used Selclene for a weekly clean using a number of different cleaners over the years. They consistently transformed teenage bedrooms from places you didn't want to go in to sparkling palaces that were a pleasure to enter. The administration of the service was straightforward and easy to understand. We had tried several other cleaning companies and independent cleaners before but found this service the best option."

We stopped using them as the cleaner they sent was completely unreliable and dishonest, so brought into question SelClene's reference process. Paid a three month fee and got nothing for it in practice so a complete waste of money. I would strongly recommend finding a cleaner with a personal recommendation even if it takes more effort. If you need to use an agency I would recommend Molly Maid who were fine even if more expensive.

The cleaners are great and trustworthy - the management Iain Bloom who runs the franchise Im afraid is not. My cleaner ended her contract and I was due 2 months back pro rata from payment. I also by mistake paid an extra month. It took me best part of the year from emailing, chasing, trying to get in touch with the MD (who basically says its franchise not my problem). Finally get Iain to respond and several months chasing I get my mistaken payment back but he withholds the additional 2 months, stops replying to me and any emails. Cheating, dishonest and absolute failure. Google this same issue and many others say the same. I would avoid using this company and find a local cleaner you can pay direct without agency fees.