Wickes Bury

We passed on our way to B&Q and so glad we went to the shop on the way back home. May not have the range but prices are good, they have staff around and they were so helpful with extra information regarding the products and tips for completing the project as well. We will make this Wickes store our first stop next time.

Medium sized store with competitive prices and helpful staff.

I went in to the bury store today n I ask an assistant which glue is best to stick my laminate floor to concrete? And the assistant say I really don't know I'm not sure!! so I said can't you find someone than can help me plz and walking bk they said don't know much about what best for my laminate. I said that no good to me I'm not buying just anything and it doesn't work that wasting my money wasn't helpful at all. I think staff should be trained to know what best to help customers.

Go Woke, Go Broke. Wickds is so far behind the other stores in terms of making Tradesmen feel valued. Avoid.

Really POOR customer service from an UNbothered bored, rude sales assistant. I went to the Bury store today. The assistant serving me clearly hates her job or doesn't know how to do it, possibly both, because she had absolutely zero customer service skills and rude as hell. I didnt catch her name tag but she had shoulder length blonde hair with a nose-piercing in the middle of her nose, late teens early 20s.Firstly I took my items to the front till. I asked her to scan my Nectar barcode on my phone, she pretended to do something with the scanner and it made a beep. It hadn't gone through but she didnt think it was important to mention that to me. Its only when I asked her did that work?" she shrugged her shoulders and said no it hasnt

I bought 4 packs of timber 2 weeks ago, 19mm x 1.8m treated battens priced at £22 per pack.( thought a tad expensive). Went back this Sunday the 5th November, new price of £30 per pack, decided not to bother. A price of over 30%, daylight robbery.

I asked for my ensuite to be completely removed, parts provided and installed.I asked for a complete figure. No hidden costs.Low and behold, a sub-contractor attends and they have costs. This sub-contractor is so bad I am going through early stages of legal proceedings where one of their habits is to provide invoice after invoice for jobs I've paid for, did not agree too or did not even have done.Back to Wickes.All the items that were due for delivery did not arrive.All the parts that arrived were broken, on some occasions, replacement parts were delivered broken.We agreed black accessories and I now have a mix of chrome and black, which does not match the ensuite colour scheme we picked back on the agreed black.Any contact I've had with Wickes has been pointless. I will never go back to Wickes and I share my experience with anyone who ever mentions anything to do with home improvements.I am waiting on Trading Standards to respond to my submission regarding Wickes and the sub-contractor they hired.

Called to buy 8x4 sheet of plaster board for my daughter. I knew it would need cutting to fit in my estate car and asked for some help with the sheet. A young guy called Will offered some help which was really appreciated and he couldn't have been more pleasant and helpful. Big thanks to him.

Ordered some tiny accessories online. First time visited this store. Quite spacious though not as large as a regular B&Q. Collected the order and left right away.

We had our bathroom done just over a year ago and everything seemed fine. The design and consultation process is good and they came up with some good ideas. Fast forward a year however and the bathroom is falling apart, the front panel of the bath hasn’t been cut correctly causing it to bulge out in places, gather water and crack and pull away from the sealant in others, we had a builder in to do our kitchen and he confirmed it was a poor fit, not a big deal we’re in warranty so contacted Wickes to get it sorted, they asked for a photo, said it was impact damage and closed our case! Wouldn’t let us open another and getting through to customer services is basically impossible.