Pets at Home Luton

Went to purchase some fish, the staff member asked a series of questions to assess if I am competent in caring for the fish. After answering his questions and assuring him I have owned fish for many years and do regular water testshe refused to let me purchase any fish until I went back home and returned with a sample of water from the tank for them to test.I understand the staff have a duty of care but this level was unnecessary.I purchased fish from an alternative store in the end where the staff were far more helpful and less obstructive.

I generally believe that this is one of the pets stores around. I love the way live animals are displayed for sales.Also I love the help and information I received in relations buying fish.Vets for pets are amazing at this store very helpful.Lovely parking facilities.

I was in the car park of this elusive establishment and to my horror I noticed the most highly disturbing slight of hand of one man with his newly acquired guinea pig to cut a long story short the man violently fingered the poor rodent to the disgression of the on looking audience that he had acquired. If you see this man please report him to the local authorities and the RSPCA. I have attached a photo for reference...

Staff incredibly rude, asked us to move away from the animals if we were not interested in making a purchase. I had my child in the trolley and another walking, both standing right by me whilst I was picking something off of the shelf and two female staff members said out loud, where is the Mum what's she doing- if they opened their eyes they would have seen me right next to them. Safe to say I left without purchasing the dog food and won't be returning

Amazing place for anything you need for your pets, i always give a quick call to check if they have what i need and they always check it. Very helpful with this. Thank you for the good customer service!

Went to pick up some food for my mums cats and fish they didn't have the exact food she likes for the cats but they had a huge range so she was able to get a substitute

Served today by the wonderfully caring Claire Quote ref: 7810….552. Whilst serving several people, she gave advice to someone 3rd in the queue (multitasking) about an inadequate carrier they were planning to buy for a rabbit. Claire was very friendly but she clearly was being firm about the owners responsibilities. The customer appeared to listen as they walked off to follow Claire’s advice & the next thing you see is them leaving the store having dumped all their shopping in an aisle. This was appalling behaviour by the customer who clearly didn’t like to be told what to do!! BUT this makes me love PAH even more as they clearly care about all animals & their welfare ahead of ££ and will keep me a loyal customer. I always love my visits to the store even if it’s to see doggies around the shop!!

Nearly everytime I've come here, they've always been out of wet kitten food. Alternatively I've had or order online. Even the order that was delivered to store did not come so had to contact customer services via webchat and visit a few times before receiving.

Very upset with the level of support and advice given by this store. Poor customer service, complete dismissal even when involving an animals purchases from there store regarding well-being and health. No support, lack of knowledge and will tell you what isn’t true. Had to ring other stores who were far more empathetic with the situation and the risk to the other animals health. Will be taking this further.