Patisserie Valerie - Victoria

We came here quite hungry and the food still did not taste that good. The porridge was bland, the vegan winter salad was ok but more leaves than anything else, the pancakes did not taste good at all and were not fluffy (they said otherwise in the menu) and the tuna sandwich was quite okay but not fresh. But we liked the drinks - the coffee, the hot chocolate and the breakfast tea taste good. Extra points for having vegan options.

Afternoon tea was nice , only thing I didn’t like is decoration. Need to improve. Also opening hours very short.

Upon arrival I spoke to the staff member who greeted me and my friend that I have an afternoon tea voucher for twoI said that we like all options with smoked salmon but just no pork to which he said he would speak to the chef. Coming back he said chef is saying we either do classic or vege option. I said I had it 5 months ago at Wimbledon branch and also in Brent cross branch and they actually gave one smoked salmon one for each plus added smoked salmon even in the sandwiches. He insisted that he spoke to chef and can not do anything. I said how come the other branches did it and your chef isn't accommodating our needs. He explained that if the chef took some smoked salmon for us it would affect another person's afternoon tea. I did not like that and said ok. We waited for the coffee and the waiter came again asking if that's ok to order the Vege option to which I said I'm not happy about and he burst out saying I am not dealing with this and walked off. Another member of staff came and dealt with me saying exactly the same that they can not give us smoked salmon unless we pay extra. I said why would we if we already paid for the whole afternoon tea experience. I was frustrated but was not raising my voice and she said I'm raising my voice.i said no I am not and she said I feel like you are to which I said that's how u feelI can not help you. This is bad customer service you are going to get a bad review. To which she replied are you threatening me? " . I said that's not a threat. I will leave a review because you and your colleague plus the chef are not accomodating and burst out at a customer for no reasonI will upload my pictures. first picture will be what u gave me and then second picture will be the patisserie Valerie at Wimbledon gave me

We went here for the afternoon tea ona Friday . The place was understaffed. There were only two people running a very full cafe. I think we waited almost an hour for our food. The place was noisy with this crying toddler that the parents do not seem to do something about.The food was great though, but because of the excruciatingly long wait, I feel like I did not enjoy it a lot.The management should do something about placing more staff in the cafe. The two people manning the place were amazing and it is definitely unfair for them to serve all of us on such a busy afternoon.

I was gifted a voucher for afternoon tea for 2 for my birthday (3/10). The staff were lovely and very welcoming and had great time efficiency for service, the food was delicious, especially enjoyed the salmon cracker, scones and the toffee éclair. Couldn't have asked for a better birthday treat. ♡

Lovely experience of high tea. Cosy place. The waiter was very pleasant. The food. Perfect.

The afternoon tea is nice but the staff are even nicer. My 3 year old son randomly started saying I want strawberry after my sister in law asked for juice menu. The girl who was working brought some strawberries over for him which was so nice. We arrived with only 5mins until kitchen closed on a Sunday and they still managed to serve us too. Fantastic

We had the afternoon tea for two. I would have given the full stars for the food quality and quantity! It’s a proper meal!!! They also had the vegetarian option that was even better then the traditional one. I took two stars for the ambiance/location!! This really need to be refurbished as it’s old and not nice looking compared to the quality of food and prices. Good service!

The place has a great location. The staff is really friendly and were very helpful. We went for the vegetarian afternoon tea. I had the cranberry tea and it was really tasty. The food was delicious but it wasn’t anything unique. However, the price is great for what you get.

We used our Afternoon tea voucher from Buy a Gift today.Was abit underwhelmed by it.Wasn’t really explained what we were getting.Only had one drink each.The sandwiches (3 each) and scones (only 1 each) were nice.The cakes were abit strange that you get 6 little cakes but only 2 varieties (chocolate and a strawberry sponge) could have given us 3 different cakes each really. Didn’t really want 3 of the same cakes. No choice to change them.Glad I didn’t pay for it but feel sorry for the people that got us the voucher.Plus very small shop so lucky to get a table