Coopers Home Appliances

Great products and customer care. We would recommend!

We bought an expensive Smeg cooker and after a few months a warning light plus the fan came on spontaneously (usually at night) it was a lock system to do with pyrolytic oven cleaning & was loud, it woke us up. During the time it was on we couldn’t use the oven. We rang Coopers and they arranged for a Smeg Service Engineer to contact us. After 8 hours the lock and fan turned off so we cancelled the repair.Between March & September the lock came on twice more so we had two service call outs, both times the engineers replaced the circuit board. Three days after the second repair the oven lock came on again! I phoned Coopers & was told to ring Smeg direct. They offered another engineer call ….. at this point I questioned the point of that and said we were getting very frustrated as we couldn’t rely on this oven any more. So they offered to send an engineer to do a report. I then received an email saying there would no further action from them as no fault was detected. At this point our oven lock had come on x2 in the five days since the report!I phoned Coopers in desperation and Mandi answered the phone - she could hear the fan noise, asked me to explain absolutely everything that had been going on since March, asked me to video the fan noise and send to her asap, which I did. She made clear to me that she would pursue the matter immediately and that our situation was completely unacceptable. She also pointed out that as it seemed to be an electrical fault we should keep the mains switch off at night. 3 days later we got the report email from Smeg saying no fault and no further action. Shock! I updated Mandi immediately but she had already spoken to Smeg, who had not responded to her communication and the video. She made clear to Smeg that they needed to act immediately and put the situation right for us - Mandi was so responsive, concerned and proactive - she was the only person in this worrying and very stressful saga who listened properly and took our situation seriously- she was ‘a dog with a bone’ which was exactly what we needed, we were getting desperate about a £1300 cooker that wasn’t fit for purpose and could be a fire risk. She made clear to Smeg that they had to act immediately rather than us wait yet another week - the outcome was that 24 hours after SMEG’s no further action email, we received an email saying our cooker “was not fit for purpose, & would be replaced “ - they have also now offered us compensation. We have to date had the lock come on three more times since Smeg agreed to a new cooker, which can’t be delivered until end of November.Mandi was absolutely professional, thoughtful, kind, serious and very proactive - without her we would still be living with the nightmare of uncertainty and huge worry about such an expensive and faulty, unreliable cooker. Huge thanks Mandi

Any company can sell electrical products at good prices, what sets the best companies apart is when something goes wrong and you need help sorting it out. I must be one of the very few people who had an obscure issue with a Miele product, I had a problem and I needed help. Cooper's were there for me and owned the issue and sorted out the problem without my involvement. I was delighted with the outcome and without their assistance I doubt I could have solved the issue myself to the same level of satisfaction. I personally like John Lewis for after sales service but I do prefer to buy from a family owned company especially when I am looked after in such a personal manner.It is amazing how you appreciate some help when you need it and are not let down.Thank you Cooper's, I hope to be a regular customer for many more years.

Wanting to support a local family business, we have just ordered a fridge freezer and washing machine from Coopers. Great range to choose from in their store. Customer service was key for us and they were super friendly and able to guide us through the various options so we could make an informed decision ourselves - no hard sell. Fantastic service all round.

How lucky we are to have this store in Bath. Staff who really care about understanding your needs and are knowledgeable about their products. Couple this with competitive prices then why would you shop anywhere else for electric appliances. Highly recommended.

Excellent company to deal with. Great customer service and communication plus delivery team were very polite and helpful - would definitely recommend.

Just wanted to say what great service I received from Coopers of Bath, specifically Roland who has been incredibly helpful. I had to get a replacement cooker installed in my elderly uncles home in Bath. I am stuck in Scotland. Roland arranged everything including putting me in touch with excellent tradesman for the installation. The cooker was competitively priced and just what I needed. I could not have asked for better support and customer focus. I can't recommend Coopers highly enough. Thank you.

I got in touch to try and see if they could source an appliance that I was after. Unfortunately they were not able to get hold of one for various reasons but Gary was very quick, polite and helpful in dealing with my enquiry.Will definitely be back next time I need something they might be able to supply!

Buying a new washing machine can be a nightmare; the eye-watering number of brands, specifications and prices... I had researched the internet, then visited one of those large stores that carries pretty well everything (and is invariably offering 'wonderful sales'). But then I visited a small, straight-talking, friendly store in my home city of Bath: Coopers Home Appliances. Mandi looked after my wife and I as, very politely, she challenged our rationale for leaning towards a particular product. Not pushy, just common sense and 'personal', that delightful opportunity to talk to someone who knows a great deal about this market, what matters and what doesn't, what the different machines offer and what we can expect from the brand's after-sales service. The price we had to pay was 'right' but, way more important, we bought from someone who gives a damn, and have been delighted using our new machine for about a dozen washes since purchase. It's brilliant.

This team is just great. Not only is their advice good, but their helpfulness is more than useful and their care in delivery is legend. Put that together with fair pricing, it makes sense that we have been buying ALL our white goods" through them for 30 years. Thanks Gary For this time."