Village Gym Newcastle

I absolutely love this gym it's machines are so good and I absolutely love the pool especially the sauna and omg having a Starbucks in the hotel makes it so hard not to buy one everytime I finish my workout

For some reason they don’t want to tell you how much a membership is, I rang up about a year ago and they just asked for my number to ring me back which never happened. Thought I’d try again after wanting to get back into the gym and they said the same thing again, I said “I’m just wanting to know how much a membership is” and he still couldn’t help. Don’t know what the issue is there.

I have just joined and I will update as I go but this review is specifically about the joining process... I joined because put quite simply I met a young lady at the gym called Beth... She didn't over sell anything and in fact she was just the nicest and warmest person I have met in ages... So I just wanted to say that I joined because I s a great place and I'm looking forward to getting fitter and healthier at the village gym..But Beth was totally amazing and I appreciated my time getting showed round by her and she must be such an asset to the company...Keep up the good work Beth ...

Gym itself has good enough facilities though the pool/sauna are in need of updating and aren't really big enough for the number of members.My main issue is that it was an almost impossible task to try and cancel my subscription when I needed to. I couldn't get into my online account, no one was answering the phone to support with this, I then finally got through to someone at the other end of the country, they couldn't cancel my subscription or sort out my access to my online account in order to do so. Turns out I had never been given an online account when I was set up with one, I still couldn't access it. It took me 3 days to speak to someone who could actually help which is very poor for a nationwide hotel chain.Can't help but think it is intentional to delay the start of the notice period.

All of the Staff at the village are lovely, Amanda, Laura, Nick, Vanessa, Beth, Emily, Lisa, Julie, Terry and everyone else. Thanks for all you do and making the facilities spotless and great.

Great gym and staff but I feel that the sauna, steam room,pool area need major updating and maintenance they are constantly closed which is pretty disappointing as this is the main reason I chose this gym over others in the area. Also the changing room drainage system need fixing in the family room as everytime I've been in there is smells of raw sewage. The staff are aware of all these issues but I feel that head office is to blame and the staff are being ignored.

Made use of the gym just after a short break was thoroughly impressed and well equipped for a hotel gym. I mainly used the strength area pictured below and had a quite look at the main fitness suite didn't get a chance to use it. But from what I saw had everything you need.

Service from this gym is abysmal. I've tried to submit a complaint based on a situation that has affected me getting to the gym. They don't want to know, I've been fobbed off with solutions which don't solve my problem. Management do not seem to want to take any care on the situation, instead providing excuses and telling me it's not their fault I can't access the gym. Refusing to accept a formal complaint. Legally, any organization needs to acknowledge any complaints raised and provide a satisfactory solution. I'm sure I'm not the only member affected by travel issues. There's no courtesy at all, gym staf don't seem to understand, they only care about money. Unacceptable.