Fired Earth

Such personable and professional service from the staff at Fired Earth. I had the perfect number of tiles for my job, and unfortunately dropped and smashed my final tile. I called them and they bent over backwards to try and locate a replacement as soon as possible. They went so far as to call other branches and see if they couldn’t tie in a delivery to store by a member of staff themselves whilst en route to other places. I really appreciated this. If the manager is reading this, then know this kind of service with such thought and effort is very rare, and you can be very proud of your team.

Great range of products, very friendly and professional people/staff. Always knowledgeable and welcoming.

The Bristol store staff were very knowledgeable and patient! Thanks for all your help

Horrible service - especially given they are charging a premium.

Lovely service. I will definitely be coming back and will recommend to family and friends.

Absolutely terrible service from the store and head office. I ordered tiles to be delivered on a Sat morning and paid £40 for the privilidge only for the tiles not to turn up. When calling the store all you get are excuses and no action. I will never shop with fired earth again!

The best paint on the market! Helpful service.

One of the worst quality paints I have ever used.

TLDR = shocking customer service. If I could leave 0 stars I would.This is more aimed at their online shop and head office.After ordering a small batch of tiles, 80% were damage/not to up to standard, after complaining I was told to photograph each individual tile with the damage/defect and email it to them, 220 tile in total which took hours, they then agreed to a replacement which they wouldn’t send until the other were back in the warehouse, so took an age to get the replacements.After receiving the replacements the boxes where already damaged and on inspection the quality of the second batch was awful, way out of spec. Once again having sent them photo graphic evidence I asked for a refund.I was then told that I wouldn’t be refunded the delivery cost of £45, I then complained that the service was poor and that I am entitled to a full refund, they agreed to a full refund including delivery charge, however they then refunded part of my order, I complained again, got the money owed for the tiles but not for delivery. Still waiting for it weeks after the fact.

Terrible service. You pay a lot of money for their delivery but twice they failed to deliver when they said they would and no replies when you message them. I had to spend hours myself to find and collect the parcel.