Carters of Swanwick

Excellent customer service based on traditional values of honesty and integrity. The sales and service team understand the needs of the customer and tailor their advice accordingly. Never any hard-sell tactics. Exceptionally prompt technical service - my sharpened mower blades were returned to me within 22 hours. Well done James, Stacey and the rest of the team. Please keep up the good work.

I’m a customer of nearly 35 years (still have the mower I bought then!). Always helpful, friendly and knowledgeable. I’m not that local but worth the extra drive to get good old fashioned customer service and knowledgeable staff. Thanks Carters!!

We use Carters of Swanwick because they know what they are doing. If you want professional unbiased advice and at a competitive price this is the garden machinery supplier you need to use. Jason has advised me on several items of machinery not because its the most expensive but because its the right tool for the job! I have had machines repaired and the turnaround has been timely and cost effective. You can go to your local DIY store but i wouldn't waste your time or money. Go to Carters and have a conversation that allows you to complete a job successfully.

Spent £1k on a new professional lawnmower a few months ago, albeit for domestic use, only for one of the outer cables to break after 4-5 sessions. Approached Carter's as it seemed like the cable may have been defective only to be told the opinion of their 'tech' was that it had been pinched. If their 'tech' had half a clue he would realise it's pretty impossible to pinch the cable with the way they run. If they had of said you pay for the part and we'll cover the labour as goodwill" I would have thought fair enough even though I don't believe it to be user error and the cable is very easy to change. I would like to think most half decent outlets would just change the cable goodwill considering what we spent

A couple of months ago I bought a Sthil RM 248 from Carters, the in-store service was great and the lawnmower is superb.I also went with the Aspen fuel, I was unsure about this as it is more expensive than pump petrol, however, the Sthil running on Aspen is completely free of any exhaust fume smell, why go electric when engines can be this good?Will get the next chainsaw from Carters.

I was recommended by a friend to go and chat my mower needs through with the team at Carters. The information I received allowed me to make an informed decision. I’ve been delighted with my Stiga Estate. One year later I had a small technical problem that was resolved the same day by Carters. If you need a reliable professional company for you garden machinery needs I highly recommend Carters

Jason in the Forestry department was so helpful checking my Stihl chainsaw guide bar which was worn. He cleaned the drive bits. He gave me a new drive bar and a new chain as my driver bits were damaged. I also asked him to check the chainsaw worked which he did outside. I now have an operational chainsaw whereas before the chain kept coming off.

Superb ServiceI was looking to buy a new ride on Mower, I visited the large showroom which has a great range of machines on display. Steve Williment talked through the pros and cons of various machines that best suited my requirements, he was honest in his opinions and able to answer all of my questions. I ordered a new Mower and it was delivered by Steve a few days later along with a detailed handover on how to operate the machine. Overall a superb experience.

Needed a replacement part for the fuel tank on my petrol hedge trimmer. Carter's had it in and ready for me the following day and even aided with the fitting of the part even though they were not obliged. Absolutely fantastic service going above and beyond to provide customer satisfaction. I would recommend carter's to anyone needing replacement parts for their garden machinery

Cannot recommend Carters of Swanwick enough!We’ve used them in the past when purchasing Ego garden tools and they were extremely helpful so thought of them straight away when we had an issue with our Husqvarna automower.Steve responded to our enquiry within 5 minutes and instantly tried to assist.To cut a long story short, we didn’t purchase our Husqvarna automower through Carters but Steve was still happy to assist in helping us sort an issue. He didn’t have to but went out of his way to be helpful and we are extremely grateful for this.5 star service! Would recommend to anyone!