Vitality
645 Reviews
- Friday9 am–6 pm
- Saturday10 am–2 pm
- SundayClosed
- Monday9 am–8 pm
- Tuesday9 am–8 pm
- Wednesday9 am–8 pm
- Thursday9 am–8 pm
About the Business
Vitality: Insurance Plans | Vitality shared value insurance is here to help and protect you. We share the benefits of healthy living. Because it’s good for everyone.
Contacts
Website
Call Us
+442071338600
5th Floor, 80 Strand, London WC2R 0DT
Hours
- Friday9 am–6 pm
- Saturday10 am–2 pm
- SundayClosed
- Monday9 am–8 pm
- Tuesday9 am–8 pm
- Wednesday9 am–8 pm
- Thursday9 am–8 pm
Features
- Wheelchair-accessible entrance
Recommended Reviews
Jessica Owen
07.03.2024
Vitality
I recently had an issue with my Activity Points not syncing to my account and Abby, the Service Consultant that I spoke on email with was incredibly helpful and efficient in helping to ensure my Points were updated. Her instructions were very clear and she was very friendly to deal with.
Gordon Younger
07.03.2024
Vitality
It is not very easy to contact Vitality in my experience (they even recently sent me a email suggesting use of WhatsApp but the link in the email was for an account that no longer accepts WhatsApp messages!)but at least when they repliedsome understanding of the issue is shown. Their App is very unreliable in my experience which must become a negative in terms of customer service.
Stephen Gibbs
05.02.2024
Vitality
Once you get through to a human the service is very good. The website to submit information didn’t work and the WhatsApp bot was stuck in a loop going nowhere. However once you got through to a human the service was very good.
Geri Geri
05.02.2024
Vitality
Very terrible company, take advantage of people in need. I signed up for mental health care and was advised that the sessions would be covered completely by the insurance that I had had for years. No mention of a payment to be made when booking or speaking on the phone. They then invoiced me 2 weeks later for the full fee and insisted that it be paid. I would never have signed up for the help if I knew I had to pay for it as it was advised it would be covered as part of my plan.
Susana Grice
02.01.2024
Vitality
Vitality is the best life insurer (and they also offer critical health coverage in my policy) that gives you something back for the premiums you pay. In addition to encouraging healthy behaviours by awarding you activity and health points, they give you free drinks at Cafe Nero and great discounts in healthy foods. Customer service is also great - they adjust points very promptly when you report it and are very quick in getting tech and AI glitches fixed (e.g. their WhatsApp was glitching and on the same day after I reported it was fixed). I highly recommend Vitality insurance!
Danny Baylis
29.12.2023
Vitality
Closed my account today. Absolutely painful to deal with. Dental claims were worse than a tooth extraction, can’t login to your user profile, take forever to email back then fuss over dates the the policy was clearly open and active but won’t process claims, just awful, don’t be fooled and bought cheaply with coffee vouchers or cinema tickets, you just want your claims paid and not having to walk 10 miles a day to get them. WIDE BERTH
Potters Tiger
21.12.2023
Vitality
Resolved my issue with my error in forgetting to end a workout with minimal fuss. Roger sorted this quickly and without having to escalate and in a very understanding and friendly manner. Good that you empower your support desk staff to be able to make these decisions quickly. Many thanks !
Matt Wood
20.12.2023
Vitality
The benefits make the insurance policies very attractive. Collecting points each week to be rewarded is a good incentive to keep active. Unfortunately, the main benefit for me was Virgin Active gym membership discount. My local VA centres closed and I’m now with David Lloyd. However, the partnership deal between DL and Vitality was discontinued. I do get lots of free Cafe Nero coffee and big discounts on Champney’s and trainers! The car insurance was excellent value but the premiums doubled this year and Vitality are pulling out of this market.
Richard Walker
18.12.2023
Vitality
Vitality are an awful and deceptive company - the at fault driver who hit the back of our car used vitality car insurance. This led to a process that took 1 year for them to admit fault which only happened once the prospect of court was imminent . Vitality spent many months passing the case details between individuals in their company after being issued notice of the claim, each time telling our insurance company it wasn't the right person which would then trigger another 2 week notice period to respond.
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5th Floor, 80 Strand, London WC2R 0DT
Vitality