Andover Glass Works Ltd

I had 4 secondary glazing sliding sash windows made and delivered. I fitted myself, really quite easy! The price was excellent for the quality. I couldn't be happier with the service from Andrew and the staff. Will return again soon. Would recommend if anyone asks about glazing needs.

This team are amazing, they have helped me out so many times with new glass. They are reliable, extremely quick and perfectionists.

Absolutely amazing company . The workmanship and quality materials used along with experience has said its word . Could not recommend enough and already recommending them to everyone we know. We have had all windows replaced by AGW and a couple of doors.

Today we have just had the installation of a +100kg pane of glass in our patio windows plus the replacement of a sash window with a modern opaque window frame in our bathroom. From contacting Andover Glass through to completion of installation we have experienced a high quality service and customer care. What stood out was the teams desire to understand our needs and challenges and not just to sell their products and services. Every need and wish was considered and accommodated in a way that shows this family independent business cares about its customers. Chris, Keith and Jamie were exemplar throughout and the team that fitted the windows were on site all day ensuring everything went to plan and the quality was impeccable. Despite the considerable work carried out today our home was left clean, tidy and greatly improved by their efforts. I can highly recommend Andover Glass to anyone that is seeking a quality of service and product only a family business can provide @supportindependent

My father needed some replacement glass for his greenhouse after the recent storms, A big thank you to Chris and the team for also recutting some spares for him, nothing was too much trouble, excellent customer service very helpful friendly staff !

Absolutely no help whatsoever. I currnetly have several projects that need glass and my emails were responded to with one line couldn't be bothered" answers. looks like I need to go elsewhere for my glass."

We have always received exceptional customer service through out the years with Andover glass. You know you are in safe hands and will do the best job. Andy and Sean were amazing this morning as they always are when ever they come to do work at our home. They show patience, respect and kindness as we have house cats which is not easy for the guys. They both take it in their stride ...no pressure so it's a joy to have them completing their work. I truly wouldn't go to any other company. A huge thank you to them both !

Excellent customer service. They really go above and beyond. We've used them to replace front doors, windows, mirrors.... they always do a fantastic job. Great friendly team. Pauline & Mark

It pains me to give any family company a 1 star rating but I trusted Andover Glassworks to sort out the roof lantern installed with a 10 year warranty, in my dining room, above my dinner table but they have completely failed us.Problems started immediately. After 10 annual visits (during summer we had fewer issues of course) in which they found major problems with their own installation and major draught issues.. their MD visited on many occasions and each time found another major fault which they proceeded to fix. Despite this I believed they were determined to find and fix ALL of the issues THEY uncovered (from gaps in the glass to zero insulation), we continued to suffer from major draughts that ruined our family time in winter (unable to sit at the family dinner table!) and my pleas to replace the poorly installed roof lantern fell on deaf ears.The final straw was when the rain sensors failed to work and were opening in the rain instead of closing, and while we were in bed! Then one evening some months ago when a bolt fell out onto the table below, we reported it and have had no visits since and, despite saying they would fix it and the rain sensor motor, Andover Glass wrote to us and assessed us as having a normal expected level of draught. This is extraordinary when the inspector came and could feel the draught! We cannot sit on the rhs of our L-shaped sofa as it backs onto the dining area. We cannot use the dining room table for work from home or dinners as you get a draught on your neck and food quickly goes cold!We are having a new lantern installed next week with their local competitor despite theirs still being under warranty. The competitor's surveyor came out last week and stated that the lantern 'has not been installed square onto the upstand that it sits on'. If Andover Glassworks found this, they never told us. They sold us a faulty lantern with badly trained installers who also removed our new wooden french doors in the kitchen. I came home to find them chopped up on the patio. This forced us to insist on replacements as they initially said we would be supplied uPVC replacements at a discount"; I failed to have my wooden doors replaced but ended up with "free" uPVC ones - when those doors were never part of the renovation quote at all. I still kept my faith in them.Well now I am appalled that we have lived with this problem roof lantern for so long which still has major draughts and we are now paying out for a whole new one. We had underfloor heating installed in that room