Apple Covent Garden

You need an appointment to buy an Apple Pencil Cap… what happened to the renown Apple Service in the past decade? Hundred of in store staff facing their backs at you and you need a appointment to buy an 2-3cm item at the Genius Bar? Apple hardware department failed miserably since iPhone X… lack of innovation, service quality, customer centricity and so on…

My phone's battery broke during the day and it was fixed the same day! An appointment was quickly booked for me at the store.Customer service was really good, helpful and considerate.The store was big, clean and spacious. 5/5

I was assisted by Randall, Toni, Vinny and Matt. They were all so professional, helpful and welcoming. They looked after my situation the Whole Time I was there. I appreciate their effort and skills. Wonderful experience. Thanks!

Very beautiful place with local food and products, liked the prices and I have enjoyed my time there, bought leather wallet and some gifts, prices are less than other places, I highly recommend this place to give it a visit.

I had the pleasure of visiting the Apple Store today, and I must say that my experience was nothing short of exceptional, all thanks to the incredible assistance provided by two outstanding employees, Ted and Vinny.From the moment I walked into the store, Ted and Vinny made me feel like a valued customer. Their warm and welcoming smiles immediately put me at ease, and it was evident that they were genuinely committed to providing top-notch service.I came into the store with a perplexing issue on my Apple device, one that had left me feeling frustrated and helpless. As I approached the Genius Bar, I was met with mixed responses from the other staff, who seemed more interested in brushing off my concerns and suggesting I attempt to fix the problem on my own. However, Ted and Vinny's approach was refreshingly different.Not only did Ted and Vinny listen attentively to my issue, but they also took the time to thoroughly understand the intricacies of the problem. Their technical expertise was nothing short of astounding, and they quickly diagnosed the issue, explaining it to me in a way that was easy to grasp, even for someone not well-versed in tech jargon.What truly set Ted and Vinny apart was their dedication to going the extra mile. They not only resolved the problem I came in with but also performed a comprehensive check on my device to ensure there were no underlying issues. They patiently guided me through each step of the process, answering all my questions with unwavering patience and expertise.Throughout my time at the Apple Store, it was evident that Ted and Vinny had a passion for what they do. They didn't just fix my device; they provided an exceptional customer experience that left me feeling valued and appreciated. Their dedication to their work and commitment to customer satisfaction truly shone through.

As someone who visited a fair amount of stores of this particular brand, the Apple Store in Covent Garden stands out. I must say that I was thoroughly impressed with this place. The store design is sleek, modern, and well-organized, with an emphasis on simplicity and elegance. The use of natural light is particularly striking, as it floods the space and creates a bright and inviting atmosphere.The stunning glass staircase, a hallmark for the store, is a beautiful work of art, with a spiral design that creates a sense of movement and fluidity, adds a touch of elegance and sophistication to the overall design.The intricate construction details of the staircase is particularly telling of the company's search for perfection in everything they do.The location of the store is also excellent, situated in the heart of Covent Garden, one of London's most vibrant and bustling neighborhoods. The store is easily accessible from nearby tube stations and is surrounded by a variety of shops, restaurants, and cafes.Another unique feature of the store is the greenery throughout the space. Plants and trees are strategically placed , creating a sense of calm and serenity amidst the bustling crowds.There are stools where you can relax, take your time and simply be there, be present at the moment.The combination of natural light, greenery, and the stunning glass staircase creates a refreshing and inviting environment, making it a pleasant space to spend time in.

My favourite Uniqlo store. Huge, lots of space, lovely glass atrium and has a coffee shop plus clothes stitching/design facility.

Best and unique experience, staff are super friendly. Must visit if you are planning to buy any apple products in London. Prefer covent garden store which gives you great experience and beautiful views of streets in covent garden, especially during Christmas time it is very very special!!

Great customer service. Popped in as my Apple Watch had updated over night and I was struggling to find some of the features. Hate updates but helpful staff member quickly explained where to find.