Browns Family Jewellers - Sheffield

I had an awful experience. I took my watch to adjust the bracelet. The Lady that did it was at the back and did not come to size my wrist. She changed it to the staff suggestion and charged me £10 pounds. I got the watch went out and felt it was too tight on my wrist. I went back after 5minutes to say I think its too small and I need a link added to the watch links but was denied and said you need to leave the watch and pay additional £10 again!!!! And this was confirmed by the manager of the branch. I could not believe it. I told her I would rather pay someone else to do it rather than be insulted to my face! I will never visit this place again!!!! So frustrating.

Went to exchange a gift for a like for like watch. Amazing watch but such bad customer service. No enthusiasm or passion and made my experience at Browns feel awkward. Please consider how you make customers feel when they’re spending so much money at a small business like yours.

used the buy back service for a few days , was charged a full month of intrest despite item being in a couple of days . i feel this is not fully legit to charge a full months worth of intrest even if an item is in 1 day for example , as no other pawn brokers do this within sheffield , HnT and all the others , i will have to look into the law /regulation surrounding this with relevent orgnisations , but i beleive they cannot do that . not in 2022 at least it must be calculated by the day as far as i am aware acording to the law . i could be wrong but will be checking , and on the website says they are proud of their low intrest rates , well charging a full months intrest for an item in 1 day is not low intrest rates when everysingle competitor costs far far far less and calculates it fair by the day so the longer its in the more your charged and charged accordingly not charged for days it is not in pawn . And the lady who served me when getting the item back was not happy lets say was service without a smile lol

Helpful and pleasant experience and nice jewellery

I'm satisfied that they did all they could to repair my watch but I realise now with it being an antique it is always going to be a bit temperamental but works so all in all thankyou to the staff at browns as they showed me a lot of patience although marie was a bit annoyed with me when I went to pick it up. But i dont really blame her for that anyway I would just like to say they are a friendly bunch of people (actually women as I've never seen a bloke working there) and lastly thankyou for your help in choosing several really nice items which love especially my wrist watch Merry Christmas to you all and all the best for the coming year.

Beautiful rings and good prices too lady who served me was very nice and helpful thank you

I bought my rings online and it was my first time buying from them. The black Fridays offers were good and I was lucky enough to find my rings in my size.They arrived today and I'm so happy. Even the packaging is so nice although, I expected much less since my rings were bought during their sales. It was refreshing to learn this did not affect their level of customer service and care. I'll definitely buy again. Thank you!

RIP off that tried charge me for interest time it's been lockdown by government I have agreed to take my gold out by April,i try calling them left them two voice messages no response, then voice box got full 3rd attempt, she told me they send letter out which is lie , I was speaking to another customer while waiting he said same they try charge him same please beware