Argos Horsham (Inside Sainsbury's)

Last week I bought Vax Pace Cordless vacuum cleaner from Horsham Argos. I replaced it because it had cracks on it. Second time I wanted to return it because the second product I bought had the same faulty. They said that the cracks on the product were design and claimed that I also used the vacuum cleaner and did not accept returns. You should never go to Argos Horsham. They sell you a broken second hand vacuum cleaner and headache for 150 pounds.

Every time I come here the staff seem to be hiding, one person out then the queue builds and builds then they all appear as if by magic by then it's way too late. I don't know who manages this shop but maybe good to actually have your staff visible. I've walked out a few times now just poor. For me this new store design is confusing and too small and is just way off meeting the needs of the customer. Bring back the old store or just close it as this idea of saving money to put them in your supermarkets is way off .

Great customer service from a young ginger girl she was very polite and helpful

Excellent Customer Service. Would highly recommend. Went to the store for a refund of a faulty item. Got everything sorted out within few minutes.

I went to take my Sons headset back for an exchange as it’s microphone and one of the headphones stopped working. It’s under the 2 year guarantee I paid extra for at the time of purchase.Jade and the Manager tried to fob me off saying they had checked the product out the back and it was working ok.Having to explain to them it not working fine as I’ve checked it myself Jade then went back to the office left me standing for another 5 mins and then said it’s best I send it back to the manufacturer and let them sort it.As you can imagine by now I was not impressed, I again explained I had bought the product from Argos I have the proof of purchase and or off of paying for the 2 year cover .Jade then again went out the back I presume to the Manager and came back another 5 mins later explaining they don’t have the product to swap so will give me a gift card instead.I understand it the product I brought back was in bad wear and looked like it was a fault of me own I would expect caution from Argos but it wasn’t and I had proof of purchase and proof of extra guarantee paid for.Terrible service use another branch if possible badly managed branch

Absolutely livid almost reducing my wife to tears !!That Horrible young female member of staff and her nasty attitude !! My wife ordered a TV drove from Portsmouth to collect it and forgot our card ! Straight away her attitude changed and she got bolshy with my wife then got the Regional Manager involved who was polite and explained that she couldn't take the TV without the card which was fair enough but for the Store Manager to then look at my wife while laughing behind her manager was totally out of line !! This will be going to your customer complaints at your head office! Incident took place between 15 30 and 15 45 on the 17/08/21 And she claims to be the manager and behaves like that !!

Hey google! Who edit the working hours?! Update my settings of time and save it! I dont google services to see the wrong time. Make relevant persons edit time! About store : Store is awesome, good price, fair deal, great stuff and service.

Awful customer service (from the lady who appeared to be in charge). I tried to return a black parasol base where the paint washed off after one day of rain. The staff implied I was a liar and refused to refund or exchange. Upon returning home I checked reviews and there were several complaints about the same issue!Luckily I had paid to have this item delivered and Argos Chat are arranging to collect it. I won't be using Argos Horsham again.

Not impressed at all. Since they were bought out its gone downhill, it's OK to order little things you can pick up anywhere and everywhere but just try to order or pick up a pc or something more specialised and I challenge anyone to find a store that would have it. Its a waste of a trip everytime I have tried to shop here. The main issue for me is delivery, I want to get a ps4 Sony controller could not get it delivered to my address and no store had one in store within a hundred mile radius in fact could not find a store that had one. Walked into a private shop and they had five in store. That says alot about the people running argos now.

Store is a disgrace. Colleague named Jess needs some serious training in customer service. Didn't know Argos' standards were so low. Do better.