Tesco Mobile

I haven't used the phone shop for buying a phone but have been with people that have and the staff are very polite and have a good knolage of the products.

My mobile data hasn't been working for 2 months now and they couldn't sort it out over the phone, I was paying for a rocket pack but not getting my data, I decided to pop into the shop today expecting it wouldn't get sorted, I was there 10 minutes and a very friendly staff member had my Internet up and running again. Thank you so much

Came here to buy a cheap phone for my mum. There's only one person serving and they've been dealing with one couple for 30 minutes now. Terrible service. Not her fault, they should have more staff

Was very helpful to my wife and got her the best deal on the phone she was interested in

Appalling. Sold a phone case that didn't fit and a SIM card that turned out to have expired.Only 2 people serving - worse than useless. A fortnight later and in spite of daily calls to the tescomobile helpline the issue is still not resolved and I am unable to text, phone ,search the internet or even top up the phone! Terrible.

Customer service is terrible

Typical phone retail outlet in Tesco

Very good

The St Stephens tesco is a very modern, recent building. Well kept and maintained by Tescos' and St Stephens. The shop is well layed out, and signed with overhanging signs and instore facilities such as toilets, click and collect, and a lift for disabled access.There is in store parking, located below the store accessable via escalated or elevator. There are a lot of spaces, including mother and child, disabled, and regular parking bays. Though these spaces are also used by other shoppers in St Stehpens' and during peak times can be difficult to find a parking space. There is 3 hours free parking, monitored by the ANPR system on the enterence and managed by an externally company. They offer extended time to familys or people with disablities who may find it difficult and spend a longer time shopping, simply contact the company if they send you a letter.The phone shop itself is very welcoming, with caring staff they will help you to find the best deal to suit you. With a wide range of phones and contracts at some of the best prices in the region and online. The coverage of the network is very good, downtime is very minimal and I have not noticed any to date. The signal does get slower the further you go between the service masts, but nothing hugely noticeable. So far I have only been through a couple of 'black spots' (an area with no signal) and that was through the the pennines.

Nice big Tesco store, everything easy to find.