O2 Shop Dunfermline

Very pleased with service. Friendly staff. Steven and Robert have been very helpful!

I went and took a phone in for a sim card for a car phone that is 22 years old and was finding it hard to get help about it, when I managed to visit this store I found Robert to be so helpful and understanding and I managed to get my 22 year old car phone working. So thankful to the 2 gents at this store I have never been so happy about a service from a phone shop before ☺️

The guys in the store were incredibly lovely when I had lost my phone. They were so kind and lovely. Daniel (the manager) was so caring and professional that he allowed me to stay 30 minutes after closing time to ensure that I was able to fly home later in the week - such an amazing gesture. Also Roisin was lovely too and is clearly a good team player as she wasn't meant to be working at all the day I visited, yet came in to work the full day to help out the store. Thank you so much guys, you are brilliant individuals and I won't forget how you helped me.

Terrible service. Ordered a phone online and paid the full thing of in 1 payment only to be told you need photo ID to pick up I've been a customer for years and never needed ID which I don't have so they now cancelled my iPhone 15 pro max order and refused to refund the year's payment on my current phone that I upgraded with to get the iPhone typical will take the money online and don't need any ID but then when coming to pick it up in person ur not allowed it robbery at its finest so now I'm left with nothing and out of pocket till I get a refund if anything and I have no phone and now I need to wait 4 weeks to get the phone I wanted but this time I've gone to a better provider EE. I would highly recommend avoiding o2 as their customer service is awful to start and don't get me started on the actual connection always low signals.

Went to the O2 shop last week to get a SIM card for my son’s ‘guardian angel’ smart watch. Daniel ‘The Guru’ was super helpful and really friendly. He got me a SIM card and then set up the watch and downloaded the app for me, saving me hours if I’d tried to do it myself at home. Really excellent service!

I went up yesterday and the service was great by zibby and Steve they wear so helpful I got my new upgrade phone they wear both great

Staff didn't appear interested and there was very little on display.Although there were no customers in the shop we had to go away because a 'virtual customer' was ahead of us. Okay I get that there are new rules but when we returned, having been informed by the shop it was ok to do so, we found real customers in the shop at the same time. Not sure I get that?If you want an expensive phone tied into a long contract go here.I will not be there again anytime soon.

So disappointed with this store I have been really unwell with covid after buying my son xmas didn't relise I was out with the 14 day window for to change my mind on type of phone customer service says it would be stores discretion as seals were all still intact and all I got from store manage was nothing I can do a phone call should have been made to extend the time its not something I was thinking about with having this well seen he hasn't had this horrible disease I've been a customer for over 14 years with 02 very disappointed

Great phone shop, lovely clean and very well presented displays.The staff were very knowledgeable and both friendly and helpful.

Exceptional customer service from David. Went in with a particular phone in mind.....but my key requirement was the camera on the phone. David took the time to explain what phones with best cameras were best on the market. He also allowed me to handle the phone as I am really small and the phone is quite large. He explained everything clearly even the x50 zoom on the camera. I asked a really tricky question and he took time to explain. Absolutely amazing. Plus I had over 20,000 photographs and he ensured everything was transferred. I was extremely impressed with his patience and left 02 feeling that the staff really take on board what you want. Accessories were offered but I declined and no hard sell ensued. I was a 3 customer absolutely happy to now be an 02 customer. Proud owner of the P30 Pro. Brilliant all round experience. Great experience with David and great teamwork. I would highly recommend