Unity Trust Bank

Unity Trust is more ethical than many banks and has a very useful dual-control online banking platform.However, trying to update just the phone number of the main contact proved a nightmare with two separate advisors giving incomplete information resulting in abortive attempts and wasted time (ours and theirs).I would only add that most banks are probably equally weak in money laundering prevention processes and that is mostly due to poor legislative clarity and consequent ambiguous training.The last advisor was patient and kind and has, hopefully, advised us of the correct official process, which we have followed, including using Unity Trust's printed guidance on ID.

These are a great bank with links to the trade union movement. They also provide an exceptional service. Their systems are straightforward and a person tends to answer the phone after a couple of rings if I ever have any need for help - no long hold times and a simple security interface. We need to see more of this in our world. 100% recommend.

I just spent only a few minutes on the Unity Trust Bank customer support line with Florentina (Stan) - such clear polite and efficient service, so helpful, a big thanks, everything sorted!!

I found all the paperwork and signaturory mandates pretty confusing at first, but once I called Stephen and the other people at Unity bank, I found them incredibly helpful, supportive, and happy to explain things to me.

I was well pleased with the way that Stephen, at Unity Trust, responded to my query today. I scarcely had to wait to get through and he responded both helpfully and efficiently with my queries. Excellent! Thank you Stephen and Unity Trust.

Exceptional service from the Unity Trust Bank. As a current signatory of our Organisations bank account, I had to contact their customer services. Wow, I wanted to increase my permissions, and the response was speedy. Having completed a number of security checks and sending a countersignature agreement, the account was updated. All in one day, polite, professional and efficient service, well done Customer Service department.

I'm coming to the end of my job here with a mental health charity, Cardiff & Vale Action for Mental Health, retiring at the end of Nov 22. I wanted to say a big thank to the staff of Unity Trust Bank, who over many years who have been unfailingly so helpful and friendly. I particularly wanted to thank Steven who has helped me recently [with a lot of patience!]. I recommend Unity wholeheartedly. Carol Cooke, Nov 2022.

Absolutely fantastic service. Florentina was a star. Professional throughout, kept their word and resolved my issue far quicker than expected. I could not have asked for more. 1st class all the way

Outstanding customer service from Unity Bank Trust, namely from Helen and Nadia. Very professional, prompt and extremely helpful. Really appreciate it, thank you so much for everything. All the best

Good service for the first year we were with Unity. Then it fell off a cliff. Now we have regular 40 minute wait times on the phone and sometimes the out-of-office answerphone is still on well into opening hours. Replies to questions and complaints by email tell us to call them on the phone! I would advise anyone considering signing up with Unity to wait until they've got their act together, as communications at the moment are as bad or worse than other banks. On the plus side, if you can ever get through to anyone, they can usually help and the online banking works pretty well. Would I switch banks because of the difficulty with communications? If it continues like this then yes, I'd have to.